Say “Hello” to the new voice of guest service.
Implementing voice technology can lead to an increase in guest satisfaction and elevate your guests’ overall experience at your property. Voice technology not only streamlines guest requests, but it can also save guests time.
Studies show that guests spend an average of 12 minutes adjusting the environment in their guest rooms but, by implementing voice technology and integrating it with your room controls, you give your guests back that time and the added convenience of controlling their guest room environment simply by speaking. Not only does voice technology save time, but it can also be used to create personalized experiences tailored to each guest. You can use voice technology to greet each guest and cater specifically to their needs, which goes a long way in creating an exceptional guest experience.
Many guests are used to interacting with voice technology at their own homes or through mobile assistants like Siri, and will be comfortable using it within their guest room. Voice-activated guest rooms can increase guest engagement by giving guests the ability to place in-room dining orders, make service requests, request information about the local area, and make reservations for your on-property restaurants or third-party partners.
So, how can guests use voice technology to engage with your property? Below, we’ve included a list of 10 questions your guests can ask Amazon’s Alexa. INTELITY’s voice solution, leveraged with Amazon’s Alexa, has unlimited possibilities for guest service requests. Check out some top examples below:
“Alexa, please turn on the lights.”
“Alexa, turn the AC to 70 degrees.”
“Alexa, ask the hotel to order me a Caesar salad.”
“Alexa, what time does the gym open tomorrow?”
“Alexa, please ask the hotel to retrieve a valet for me in 15 minutes.”
“Alexa, what are some local attractions?”
“Alexa, ask the hotel to bring more pillows.”
“Alexa, please send a check out request to the hotel.”
“Alexa, please set an alarm for 6 AM.”
“Alexa, ask the hotel to make a reservation at the Inn Grille tonight at 7.”
Interested in seeing a demo of the INTELITY voice solution? Schedule a demo with a member of our expert team today.