Presenting the latest innovation and trends in hospitality technology and the products that are revolutionizing the service industry.
What to do when your guests are more engaged with their phones than your staff Today’s guests are more connected than ever; they use their mobile devices to research, book, and even get to their destination. The modern guest also relies heavily on the internet, social review networks, and apps throughout their travels. In recent […]
If you haven’t made a digital retail store readily available to your guests, you’re leaving money on the table. Don’t underestimate the possibilities of retail to generate incremental revenue for your property. 96 percent of all Americans have purchased goods online – 80 percent within the last month. E-commerce accounted for about $2.3 trillion in […]
How to Use In-Room Tablets to Engage Guests in Their Rooms In-room tablets can be game-changers, so to speak, for casino resorts. In addition to guests being able to use in-room tablets for all the more familiar uses—such as requesting services, making reservations, and communicating directly with staff, as they would at any hotel—casino hotels […]
It’s no secret that expectations surrounding the digital guest experience have changed. With more than 96 percent of modern hotel guests carrying smart devices, the obvious next step is ensuring that you provide your guests with a smart experience. What Does a Smart Guest Experience Look Like? A smart guest experience is one that anticipates […]
By Benjamin Keller, INTELITY Senior Vice President of Sales, West As travelers become more reliant on mobile technology, it is increasingly important to make sure the right tools are in place for staff to effectively connect with guests before, during, and after their stay. Incorporating the right technology into your operations not only enhances the […]
Technology has completely changed the way we travel. We now expect flexibility, freedom, and control over every aspect of our journey. When it comes to managing travel, a study by the GBTA Foundation shows that 78 percent of Americans prefer to use self-service technology. That number will inevitably grow as Millennials and Generation Z continue […]
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