The latest innovation and trends in contactless guest experience and the products that are revolutionizing the service industry.
If you haven’t made a digital retail store readily available to your guests, you’re leaving money on the table. Don’t underestimate the possibilities of retail to generate incremental revenue for your property. 96 percent of all Americans have purchased goods online – 80 percent within the last month. E-commerce accounted for about $2.3 trillion in […]
Why is mobile key becoming so important to the guest experience? There are plenty of reasons, but let’s start with this: over half of the world’s population owns a smartphone, and consumers prefer using their phones to do everything. Now, that includes accessing their hotel room.
Originally posted: June 6, 2019. Updated: April 15, 2021. Today’s travelers prefer to use self-service technology to streamline their travels—86% say other things being equal, they would choose one hotel over another if one offered the option of a fully contactless mobile check-in, concierge, check-out, and facility reservation app. It’s no surprise that guests are […]
Providing an exceptional guest experience is paramount to any hotelier, but the modern traveler’s desire for a highly personalized digital interaction has created a challenge. Implementing a tech platform that streamlines daily operations, staff workflows, and offers expanded communication tools will lead to elevated guest service, and free up staff time so they can focus […]
In an age when travelers expect instant service and immediate access to information, hoteliers must embrace technology that streamlines staff management and automates daily workflows so they can provide the best possible experience for their guests. Staff management and service optimization tools provide solutions to common pain points. This type of technology seamlessly connects staff […]
Contributed by Kacey Bradley The world of business is inherently competitive. Every industry has companies trying to rise to the top, which means impressing consumers by learning what they want and finding ways to make those things happen seamlessly. Businesses that invest in delivering on consumer expectations typically see an increase in brand loyalty, which […]
Service recovery is an important part of the guest experience. Studies show that 63 percent of guests would be willing to return to a property after having a negative experience if they received a follow-up apology or correction from a member of management. While you may not meet your guests’ expectations every single time, it […]
It’s no secret that expectations surrounding the digital guest experience have changed. With more than 96 percent of modern hotel guests carrying smart devices, the obvious next step is ensuring that you provide your guests with a smart experience. What Does a Smart Guest Experience Look Like? A smart guest experience is one that anticipates […]
Technology has completely changed the way we travel. We now expect flexibility, freedom, and control over every aspect of our journey. When it comes to managing travel, a study by the GBTA Foundation shows that 78 percent of Americans prefer to use self-service technology. That number will inevitably grow as Millennials and Generation Z continue […]
Today’s travelers want hotels to provide them with personalized experiences tailored to their preferences. This fact is extensively covered within the industry, but why should hoteliers care? Studies show that hotels that take the time to create unique experiences customized to their guests’ preferences generate increased revenue per guest and strengthen brand loyalty. So, how […]
Over the past few years, hotels across the world have experienced a decrease in in-room dining orders. In response to the steady decrease in in-room dining orders, several hotels have started to discontinue offering room service, but a recent study shows that 43 percent of guests still view room service as “very important” and 28 […]
You will fall behind in your bookings if you fall behind in your technology, here’s why… Technology is no longer just a nice “extra.” In the travel industry, using and providing the right kinds of technology has become an absolute necessity, so much so that AAA has revised its Approval Requirements and Dining Rating Guidelines […]
Los Angeles | Orlando
INTELITY is the global provider of the most comprehensive guest experience and staff management platform. To learn how you can implement a contactless, mobile-first guest experience, contact us today!
INTELITY is the global provider of the most comprehensive guest experience and staff management platform.
INTELITY is the global provider of the most comprehensive guest experience and staff management platform.
Fill out this short form to access the our Roadmap to Tech Success: 10 Questions to Ask Vendors Before Your Next Purchase.
Fill out the following form to access additional information about …
For additional information about our Mobile Key solution, download the PDF one-sheet after filling out this short form.
Fill out this short form to access additional information about how we approach digital dining.
Fill out this short form to access additional information about using our platform to market to your guests.
Fill out this short form to access additional information about our In-Room Tablets.
Fill out this short form to access additional information and a list of our more popular integrations.
Fill out this short form for more information about our Smart Mirrors solution.
For additional information about our Casting solution, download the PDF one-sheet after filling out this short form.
For additional information about Live! Casino & Hotel and how they saw success leveraging Guest Marketing, download the PDF one-sheet after filling out this short form.
In accordance with the California Consumer Privacy Act (CCPA) you have the right to opt out of the sale of your Data to third parties. Submit your request below to opt out of the sale of your Data.
Want to know more about your Data? Send us an email using this form and we’ll get back to you as quickly as we can.
For additional information about our Mobile Check-In solution, download the PDF one-sheet after filling out this short form.
