Presenting the latest innovation and trends in hospitality technology and the products that are revolutionizing the service industry.
Why Hoteliers Should Be Using Voice Technology to Engage Their Guests Imagine going on vacation and having a personal assistant at your beck and call. With the rising adoption of voice technology in America, where usage among adults increased from 43 percent in 2017 to 53 percent in 2018, this is becoming more and more possible. […]
If you haven’t made a digital retail store readily available to your guests, you’re leaving money on the table. Don’t underestimate the possibilities of retail to generate incremental revenue for your property. 96 percent of all Americans have purchased goods online – 80 percent within the last month. E-commerce accounted for about $2.3 trillion in […]
How to Use In-Room Tablets to Engage Guests in Their Rooms In-room tablets can be game-changers, so to speak, for casino resorts. In addition to guests being able to use in-room tablets for all the more familiar uses—such as requesting services, making reservations, and communicating directly with staff, as they would at any hotel—casino hotels […]
In an age when travelers expect instant service and immediate access to information, hoteliers must embrace technology that streamlines staff management and automates daily workflows so they can provide the best possible experience for their guests. Staff management and service optimization tools provide solutions to common pain points. This type of technology seamlessly connects staff […]
Service recovery is an important part of the guest experience. Studies show that 63 percent of guests would be willing to return to a property after having a negative experience if they received a follow-up apology or correction from a member of management. While you may not meet your guests’ expectations every single time, it […]
What I’ve Learned So Far and What’s Important Moving Forward as the New INTELITY Looking back on INTELITY’s first 10 years, I think about how much I’ve learned as its founder and first CEO for the past 10 years. I’m truly excited about what is yet to come in these next 10 years, now that […]
Adoption of hotel technology is the talk of the industry. About 54 percent of hoteliers plan to increase hotel technology budgets this year, and 19 percent plan to invest at least 9 percent or more of revenue on hotel IT needs. However, many in the industry express concern or frustration with the demands of expanded […]
Hospitality technology will only succeed when it comes to providing insightful guest data through hotel system integration. It’s become commonplace for there to be several different hotel systems by various hotel technology vendors and software developers running at a single property. Such a reality means that many hotels have a fragmented back-end environment that can […]
In this day and age, many businesses are embracing mobile as the Force that provides them with new capabilities to drive success. While these don’t necessarily include masterfully wielding a lightsaber, there are a number of benefits that should encourage you to embrace training and go from a Padawan to a digital Master. For those […]
EXECUTIVE INSIGHT This post provides insight directly from a member of our executive committee, CEO & President David Adelson. I wanted to offer a few tips on using technology this holiday season to capitalize on opportunities for revenue intake. To start off, revenue management is defined most simply as selling the right thing to the […]
EXECUTIVE INSIGHT This post provides insight directly from a member of our executive committee, CEO & President David Adelson. With the hospitality industry thriving, hotel construction on the rise, and the expansion of the sharing economy, hotels are facing more competition to accomplish the goal of heads in beds and establishing guest loyalty. It’s become […]
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