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In-room technology is critical for guest happiness; hotel service is an area where hotels can continue to increase customer satisfaction The J.D. Power 2018 North America Hotel Guest Satisfaction Index indicated that hotels are definitely getting it right when it comes to guest experience, and their guests are happier than ever. According to the annual […]

High tech has become the norm, and it may be growing faster in the global hotel industry than almost anywhere else. As you finalize your property’s 2019 budget, make sure you’ve considered this high-tech trend and have allocated the right amount of spending for the hospitality technology that will best serve your property, your staff, […]

Studies show mobile solutions from INTELITY are high on guests’ wish lists for 2019 According to Hospitality Technology’s 2018 Customer Engagement Technology Study, 65% of guests say they are willing to pay higher rates and are more likely to return to a hotel that offers access to the technology they deem important. Guests’ technology demands […]

Say “Hello” to the new voice of guest service. Implementing voice technology can lead to an increase in guest satisfaction and elevate your guests’ overall experience at your property. Voice technology not only streamlines guest requests, but it can also save guests time. Studies show that guests spend an average of 12 minutes adjusting the […]

The most successful hotels use technology to track and measure results on an automated basis. Not only is having reliable business analytics important but in today’s environment, it is crucial in making intelligent business decisions. However, tracking data and creating metrics can indeed be tedious work, especially if you’re tracking across different programs. Can you […]

Sometimes a story is best told through pictures. Guests have come to expect technology in hotels and get excited when technology makes their stay easier – whether it be with mobile check-in and check out, messaging, mobile service requests, or room controls. For our Inteliversary, we rounded up the top Instagram posts featuring INTELITY products […]

Hospitality can often have several definitions, but one main theme that stays consistent is catering to your guests’ real needs and desires. As technology is becoming more central to guests’ lives, their needs have changed. Hotels that adapt their guest experience to technology the fastest will be able to reap the benefits from this trend. Here […]

Voice-activated hotels can provide a new era of customer satisfaction by saving time for guests and staff, giving guests a personalized experience, and becoming a new amenity that your hotel can market. Here, we break down the voice-activated hotel room and what it can do for your guests. Saving time for your guests From tablets […]

Considering technology during the design process of a new hotel property can only promote innovative ideation and save on installation costs The discussion about technology has changed immensely over the past several years, and hoteliers worldwide have received the message: all guests, millennial, gen z, or otherwise, want mobile tech included in their experience. While […]

A hotel app has great potential to aid in cultivating satisfied, loyal guests if hotels can figure out how to embrace innovation and prove to guests that the app is designed with their best interest at heart. Features such as direct messaging, mobile check-in, and mobile hotel room key are a step in this direction, […]

3 compelling reasons to choose Mobile Messaging over other service channels. Welcome to the next era of customer service. Let’s start by taking a look at these statistics: 97% of Americans use mobile text messaging at least once a day. Texting takes up 14.1% of cell phone users’ time. (Nielsen) 90% of all text messages […]

Is your hotel looking to take your social media marketing to the next level? Hotels that consistently connect with their guests via social media have been found to increase awareness of their hotel and build stronger bonds with their guests, leading to a likelihood of higher mobile app adoption rates and long-term success. In the […]

Were you able to keep track of all of the innovations in hospitality technology that have been released over the past year? If you did, give yourself a round of applause. Last year, there were more announcements regarding hotel technology development than we, here at INTELITY, have witnessed in a very long time. INTELITY expects […]

Baby Boomer Travel On The Rise Although Millennials continue to dominate the hospitality industry, staying atop of trends and hotelier’s minds, there is another demographic that has come into the limelight. By 2025, seniors will account for 11% of the world’s population, and industry research finds that Baby Boomers spend a whopping $157 billion on […]

Your hotel can be a part of your guest’s happiness by taking just a little extra effort to make your guests feel at home during the holidays Hoteliers must do whatever it takes to get travelers’ attention during such a busy time of year for travel. Your hotel can be a part of your guest’s happiness […]

As the tech boom continues to roll out, the hotel industry has gotten into the game as well, offering the best for guests in the latest gadgets, services, and conveniences. Hoteliers are able to play up the luxury aspects of technology while doing away with inconveniences customers have gotten used to over time. While updating […]

Is it too late for the hotel app to catch on among travelers or is there still hope for hospitality to use mobile for innovation? There’s an app for that! The phrase became popular after Apple introduced the App Store in 2008 (the same year Intelity went to market), signaling the start of the golden […]

Guests don’t just want the usual benefits during their stay. They have begun to actively voice a desire for investment in hotel technology that supports a high-tech, high-touch hotel experience. Knowing what today’s hotel guests want is not a guessing game at this point. They’re clearly saying, “We want more hotel technology!” Don’t believe it? […]

Read about this hotel technology love story in the heart of Boston at the iconic Boston Harbor Hotel. Arching majestically over the Rowes Wharf, the Boston Harbor Hotel is renowned for impeccable service and personalized attention to hotel guests that rivals any other luxury accommodation in the city. The property boasts a number of different […]