Presenting the latest innovation and trends in hospitality technology and the products that are revolutionizing the service industry.
Why Hoteliers Should Be Using Voice Technology to Engage Their Guests Imagine going on vacation and having a personal assistant at your beck and call. With the rising adoption of voice technology in America, where usage among adults increased from 43 percent in 2017 to 53 percent in 2018, this is becoming more and more possible. […]
Give your guests the self-service check-in experience they expect Today’s travelers prefer to use self-service technology to streamline their travels. It’s no surprise that guests are more satisfied with hotels that are mobile-friendly, according to a recent study by J.D. Power and Associates. Another study conducted recently by Oracle shows that 90 percent of hotel […]
High tech has become the norm, and it may be growing faster in the global hotel industry than almost anywhere else. As you finalize your property’s 2019 budget, make sure you’ve considered this high-tech trend and have allocated the right amount of spending for the hospitality technology that will best serve your property, your staff, […]
Studies show mobile solutions from INTELITY are high on guests’ wish lists for 2019 According to Hospitality Technology’s 2018 Customer Engagement Technology Study, 65% of guests say they are willing to pay higher rates and are more likely to return to a hotel that offers access to the technology they deem important. Guests’ technology demands […]
Say “Hello” to the new voice of guest service. Implementing voice technology can lead to an increase in guest satisfaction and elevate your guests’ overall experience at your property. Voice technology not only streamlines guest requests, but it can also save guests time. Studies show that guests spend an average of 12 minutes adjusting the […]
The most successful hotels use technology to track and measure results on an automated basis. Not only is having reliable business analytics important but in today’s environment, it is crucial in making intelligent business decisions. However, tracking data and creating metrics can indeed be tedious work, especially if you’re tracking across different programs. Can you […]
