A Blog by INTELITY

At Your Service

Presenting the latest innovation and trends in hospitality technology and the products that are revolutionizing the service industry.

hotel voice technology

“Alexa, Connect Me to My Guests.”

Why Hoteliers Should Be Using Voice Technology to Engage Their Guests

Imagine going on vacation and having a personal assistant at your beck and call. With the rising adoption of voice technology in America, where usage among adults increased from 43 percent in 2017 to 53 percent in 2018, this is becoming more and more possible.

The hospitality industry is gradually adopting voice technology, too. Virtual assistants like Amazon’s Alexa have crossed over to the hotel business, making guest rooms smarter and more advanced than ever. But aside from the futuristic feel of the technology, perhaps its biggest benefit is enhancing the customer experience by offering hands-free assistance and personalization.

Hands-free assistance
When asked what they would like voice assistants to be capable of, guests’ top response was adjusting in-room settings and climate. Voice-activated hotel rooms can give your guests the ability to adjust room temperature, lighting, and ambiance to their liking through simple commands. This feature is already made available by Alexa and streamlines your guests’ experience in their guest room.

Unlike doing a manual web search, voice assistants also provide instant answers. For example, a quick voice search can give guests information about the local area or recommendations for dining options. What this does is provide a better travel experience, which guests can easily attribute to their hotel stay.

Personalization
According to MarTech Today, 81% of consumers “want brands to understand them better.” In other words, there is a need for personalization when thinking about customer experience as a whole. Voice technology naturally adds a level of personalization that doesn’t exist with other virtual tools, because requests are spoken rather than input into a device. This extra layer of personalization, combined with voice technology’s ease of use, leads to greater guest engagement and higher levels of satisfaction.

Personalization makes consumers feel special and more importantly, increases their brand loyalty. Moreover, voice technology can tailor the guest experience specifically to your guests’ needs. If they leave happy and are well taken care of, there’s a higher chance your guests will return and recommend the hotel to their friends, family and work colleagues.

To learn more about how voice technology can improve guest engagement at your property, schedule a demo with the experts at INTELITY.

Top 10 Questions Guests Can Ask Alexa

Say “Hello” to the new voice of guest service.

Implementing voice technology can lead to an increase in guest satisfaction and elevate your guests’ overall experience at your property. Voice technology not only streamlines guest requests, but it can also save guests time.

Studies show that guests spend an average of 12 minutes adjusting the environment in their guest rooms but, by implementing voice technology and integrating it with your room controls, you give your guests back that time and the added convenience of controlling their guest room environment simply by speaking. Not only does voice technology save time, but it can also be used to create personalized experiences tailored to each guest. You can use voice technology to greet each guest and cater specifically to their needs, which goes a long way in creating an exceptional guest experience.

Many guests are used to interacting with voice technology at their own homes or through mobile assistants like Siri, and will be comfortable using it within their guest room. Voice-activated guest rooms can increase guest engagement by giving guests the ability to place in-room dining orders, make service requests, request information about the local area, and make reservations for your on-property restaurants or third-party partners.

So, how can guests use voice technology to engage with your property? Below, we’ve included a list of 10 questions your guests can ask Amazon’s Alexa. INTELITY’s voice solution, leveraged with Amazon’s Alexa, has unlimited possibilities for guest service requests. Check out some top examples below:

“Alexa, please turn on the lights.”

“Alexa, turn the AC to 70 degrees.”

“Alexa, ask the hotel to order me a Caesar salad.”

“Alexa, what time does the gym open tomorrow?”

“Alexa, please ask the hotel to retrieve a valet for me in 15 minutes.”

“Alexa, what are some local attractions?”

“Alexa, ask the hotel to bring more pillows.”

“Alexa, please send a check out request to the hotel.”

“Alexa, please set an alarm for 6 AM.”

“Alexa, ask the hotel to make a reservation at the Inn Grille tonight at 7.”

 
Interested in seeing a demo of the INTELITY voice solution? Schedule a demo with a member of our expert team today.