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Project Manager

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INTELITY® is the global provider of the broadest enterprise guest experience and management platform for hotels, casinos, cruise lines, and luxury residences. We are on a mission to provide our customers with the most direct and advanced connection to their guests, while also supporting back-of-house operations and business intelligence. Our award-winning company has been recognized as an industry leader by Built in LA, Forbes Travel Guide, Hotel Tech Report, and Travel Weekly, and has received accolades about our platform and leadership. We are growing rapidly and have offices in both North America and Europe.

We are building the next-generation platform for the guest service industry, and are looking for a Project Manager for our Enterprise property level deployments. The Project Manager is accountable for the execution and delivery of customer deployments. This includes accountability and primary responsibility for effective communication for all stages and deliverables for projects. The successful candidate will engage and work directly with our customers, engineers and regional service agents to ensure that all deliverables fall within the expected time and budget parameters outlined in the scope of work for the project. This role reports and is accountable to the Senior Vice President of Enterprise Delivery for the results of all assigned projects.

Key Responsibilities:

  • Lead the planning and implementation of complex projects
  • Continual identification, qualification, and tracking of risks defining mitigation and contingency plans assigning appropriate resources, and constantly communicating status
  • Responsible for the identification of resource requirements and proper communication of those requirements in a timely manner to ensure the project is properly staffed with the skilled resources required
  • Responsible for identifying internal and external stakeholders, understanding their communication requirements and fulfilling those requirements
  • Responsible for the smooth transition through each phase of the Project and proper communication between the various responsible groups setting clear expectations and holding individuals accountable for their responsibilities on the program and within the various projects
  • Manages the daily/weekly project team assignments and monitors progress against the work plan to assure those objectives are met within the prescribed time, cost, and quality measures
  • Develop comprehensive project plans to be shared with clients as well as other staff members
  • Facilitate the definition of project scope, goals and deliverables
  • Plan and schedule project timelines as well as track project deliverables
  • Provide direction and support to project team stakeholders
  • Constantly monitor and report on the progress of the project to all stakeholders
  • Provision of timely and accurate information for client billing
  • Ensure proactive planning of resource requirements
  • Track project milestones and deliverables throughout the project lifecycle
  • Identify and manage project dependencies and critical path
  • Define and communicate project success criteria throughout the project life cycle
  • Effectively communicate project expectations to team members and stakeholders in a clear fashion
  • Proactively manage changes in project scope, identify potential roadblocks, and prepare contingency plans
  • Manage and Control all corresponding project stages requirements analysis/gap analysis, construction, testing, and production conversion, as assigned
  • Lead and manage project management conference calls as needed with the clients and/or stakeholders
  • Responding to client and stakeholder questions within a reasonable amount of time
  • Review deliverables before passing to clients and/or stakeholders
  • Develops and fosters client relationships. Continually looking for ways to increase customer satisfaction
  • Conduct project post mortems and report recommendations to resource managers
  • Develop best practices and tools for project execution and management
  • Guiding the team on effective and productive performance
  • Remove impediments or guide the team to remove impediments
  • Facilitate discussions, decision making, and conflict resolution
  • Provide internal and external communication, improve transparency, and radiating information

Job Requirements:

  • BS/BA diploma in management or a relevant field or 10-year direct project management experience
  • Certificate in project management (PMP) from PMI or 5-years direct project management experience
  • Minimum of 3 years in enterprise software delivery
  • Knowledge of both theoretical and practical aspects of project management
  • Strong knowledge of Hospitality terminology and revenue cycle management
  • Direct work experience in a project management capacity within the Hospitality landscape
  • Proven experience in people management, strategic planning, risk and change management
  • Outstanding leadership and organizational skills
  • Excellent communication skills demonstrated problem-solving skills and the ability to multi-task and manage changing priorities to meet the demands of internal and external clients
  • Must be able to contribute to an atmosphere of teamwork through collaborative behavior and open communications
  • Proficient in MS Project, Office 365
  • Must be able to interact with all levels of management, from senior management to technical personnel, with INTELITY and Hospitality clients
  • Must be available to travel as required by assigned projects
  • Good skills and knowledge of facilitation, conflict resolution, continual improvement, and change management
  • The ability to speak, read and write in a language other than English (especially Spanish), is preferred, but not required

INTELITY offers competitive pay, benefits, flexible work from home (WFH) policies in a goal-oriented environment. We are focused on creating and maintaining a fun, positive work environment where employees can grow and flourish. Employees can participate in enriching training and development opportunities and entertaining weekly social events (remote and onsite). We offer comprehensive benefit plans for our employees and their dependents, including medical, dental, and vision plans, as well as wellness programs. Employees also have access to Flexible Spending Accounts (Dependent Day Care and Medical), and can participate in the Company’s 401(k) Plan and equity incentive plan.

INTELITY provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.


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