The Peninsula Hotels, Asia’s oldest hotel brand, and INTELITY, creator of the leading hotel guest management solution, announced a marked advance in guestroom service technology. The new system successfully combines many hotel technologies into a simpler, faster and more direct guest service on in-room tablets.
“Peninsula and INTELITY have long been known for cutting-edge guest service technology,” said David Adelson, INTELITY President and CEO. “Think of this as a refined progression of in-room hotel guest service.”
“INTELITY has developed Peninsula’s comprehensive and integrated guest service technology,” said Shane Izaks, General Manager of Information Technology for The Hong Kong and Shanghai Hotels, Limited, parent company of The Peninsula Hotels. “Our guests will be served by one of the very best systems in the world.”
The blended solution presents hotel services on guestroom touch panels, allowing guests to peruse hotel services, speak to hotel staff and make requests without delay and without using the telephone.
In addition to services previously available, the new system features TV and radio controls and full room controls, as well as instant and live connection to hotel staff members all from the tablet. In-room tablets are pre-set in one of five languages: English, French, traditional and simplified Chinese, and Japanese, with more under development, enabling the entire room to be programmed to the guest’s preferred language.
The Peninsula Hong Kong is the first Peninsula hotel in the world to serve guests with the new INTELITY system developed solely for Peninsula Hotels properties.