Guests can use their mobile devices to download the mobile app for a particular brand or hotel and use mobile check-in before they arrive at the property or check-out from their guestroom. Along with check-in, they can send pre-arrival requests directly to the hotel. Extra pillows? A room with a specific view? Dinner waiting in the room on the first night? All preferences can be noted through the hotel’s mobile guest app.
Certain hotel services can be customized to include a fee, such as late check-out or valet parking. Hotels can set an associated cost for these and require payment for request submission.
The ICE app can also turn a mobile device into a mobile keycard, allowing guests to further minimize the time necessary to stop at the front desk before heading to their room.
New location-based technology allows notifications to be sent to front desk staff alerting them that guests who have downloaded the app are approaching the hotel. Staff can use the information to prepare for their arrival and ensure their room is ready. Hotels can also send special offers and messaging to guests based on whether they are located near to or at the property.
“The guest experience starts with the check-in process, and with these features, we’ve focused on making sure that hotels can make a great impression right away,” said David Adelson, Intelity President and CEO. “ICE makes checking in less stressful and offers guests the option to use self-service technology for more control over their stay.”
Intelity was the first company to introduce a guest services menu on mobile devices in hotel guestrooms, and the company’s ICE platform has since been installed in hotels in more than 75 countries worldwide. The platform currently allows for the largest number of integrations with hotel back-end management systems, including PMS, POS, Ticketing, Spa and Room Controls, than any other available.