Services and Amenities Offered by the Iconic Hotel Now Available at the Tip of Guests’ Fingers
The Beverly Hilton, a Forbes Four Star hotel, is unveiling a variety of self-service technologies for use by its guests through a partnership with Intelity, a leading provider of integrated technologies to the global hospitality industry.
Guests staying at this iconic hotel will be pleased to find a new feature in each room: in-room tablets installed with a guest service application called ICE (Interactive Customer Experience), created by Intelity. Guests can use ICE to make direct requests to the hotel staff for specific services, such as ordering 24-hour in-room dining, housekeeping needs and much more. ICE also allows the tablets to be used as alarm clock-radios and to replace traditional print materials by storing information digitally.
Another feature that will be new to guests can be found in the hotel’s lobby in the form of a tablet kiosk that provides access to hotel services and information using the ICE software.
For those carrying their own mobile devices to the hotel, The Beverly Hilton has also introduced a mobile app available for download on iOS and Android. Guests can check dining specials, view hotel restaurant menus, order additional room items, and make more specific requests to the concierge, among other hosted services. The hotel has even highlighted a number of local attractions through the app that guests can use as a guide to enjoying the area.
“Today’s service-minded travelers are looking for personalized attention when they visit a premier hotel,” said Sandy Murphy, general manager, The Beverly Hilton. “Our partnership with Intelity will enable us to further enhance our guest experience through engaging and intuitive technology.”
David Adelson, Intelity president and CEO, said, “It’s an honor to have ICE in use at the renowned Beverly Hilton. This extensive project was one of the team’s outstanding achievements. We look forward to assisting them in maximizing the value of both this partnership and our software.”
The ICE solution will facilitate the convergence of the hotel’s back-end management systems. Other operational facilities include application content management, guest request management, and business intelligence metrics.