A Blog by INTELITY

At Your Service

Presenting the latest innovation and trends in hospitality technology and the products that are revolutionizing the service industry.

HITEC

INTELITY and KEYPR to Merge, Accelerating Growth and Scale in the Hospitality Technology Sector

Merger of two industry-leading companies combines technical knowledge, customer relationships, and complementary product set.

INTELITY, the leading integrated mobile and in-room technology provider for the global travel industry, and KEYPR, an enterprise provider of cloud-based guest experience and management solutions to hotels, casinos, and luxury residences, today announced at HITEC a planned merger between the two companies.

The merger between INTELITY and KEYPR will bring a strong product line and a talented, global workforce that will significantly strengthen the group’s expertise in hotel mobile and in-room technologies. With over fifteen years of combined expertise and hundreds of thousands of guest rooms served, this consolidation is a huge step forward for hospitality technology. Together, the merged companies become the single largest, most mature enterprise platform available within the travel industry covering all touch points of the hotel guest and employee journey.

Branded as INTELITY, the combined company will be by far the broadest, most deeply integrated, comprehensive hospitality platform on the market. The expected result in revenue synergies and combined platform offering creates a massive separation from the next closest competitors in the segment.

“After recently celebrating INTELITY’s 10th Anniversary, this important and strategic merger will strengthen Intelity’s position in the hospitality sector and accelerate our move into this and other key markets,” said David Adelson, President and CEO of INTELITY. “With many hotel companies at a crossroads in their mobile and in-room technology strategies, and the technology provider landscape fragmented, INTELITY and KEYPR are committed to playing a key role in partnering with the hotel industry to address its challenges. The combination of KEYPR’s expertise and exceptional solutions with Intelity’s scale and global reach will enable us to deliver a comprehensive set of integrated high-value solutions and services to the hotel and adjacent industries.”

“With such high fragmentation in the hospitality segment, this merger with INTELITY is great news for the growth of our platform and our customers,” said Robert Stevenson, CEO of KEYPR. “Over the past 4 years, we have built a massively successful business and have established KEYPR as by far the lead upcoming player in the industry. By merging with INTELITY’s incredible depth and market penetration, we will have by far the most robust platform to take that success to the next level and offer increased value to our combined customers.”

Some of the immediate, advanced offerings available include:

  • The Complete Guest Mobile Journey
    • Check-in, digital key, guest services, digital concierge, in-app chat
    • Available through Native iOS and Android Platforms, plus Mobile Web
  • The Complete In-Room Solution
    • Customizable tablets for limited and full-service properties
    • Seamless TV casting from a guest’s mobile device or in-room tablet
    • Voice Activated Guest Rooms using Alexa and Google Assistant
  • The Complete Messaging Chat Solution
    • In-app chat available on mobile and in-room Tablets
    • Guest Text, SMS, Social available to communicate with hotel staff
  • The Complete Integrated Solution
    • Over 100 certified, secure, discreet Integrations with 3rd party vendors
    • API available for existing hotel or enterprise brand-wide guest apps, for functionality including structured service requests or chat
  • The Complete Staff Management System
    • Staff-facing operations dashboard (desktop and mobile)
    • Superior real-time content controls
    • Immersive business intelligence
    • Guest-to-Staff, Staff-to-Staff request fulfillment
    • Robust marketing and advertising functionality

Visit the INTELITY website to view the complete platform.

Intelity to Showcase Mobile, In-Room Solutions at HITEC Amsterdam

Mobile apps for service delivery, check-in/out and room keys, plus in-room solutions that engage guests via tablets, mobile devices, and AI voice commands, will be on display in Booth #166, April 11 to 13 at the RAI Amsterdam Convention Centre in Amsterdam, The Netherlands

Next week Intelity will showcase its award-winning mobile and in-room technologies at HITEC Amsterdam. For the first time, European hoteliers will have the opportunity to experience Intelity’s new ICEvoice solution that enables guests to use voice commands for requesting services and controlling the in-room environment, including lighting, drapery, and temperature. In addition, attendees can engage with Intelity’s mobile apps that bring hotel services to guests’ fingertips, facilitate mobile check-in/out, and even turn travelers’ smartphones into room keys. These technologies and many others will be on display in Booth #166 at the RAI Amsterdam Convention Center, April 11 to 13.

“Intelity has been making a lot of noise in North America, introducing new technologies and announcing installations from coast to coast,” said Gregg Hopkins, Intelity chief sales and marketing officer. “We are eager to be exhibiting at HITEC Amsterdam so that we can make even more noise in the European hotel market. The solutions we are showcasing were developed to meet hoteliers’ operations needs and guests’ demand for more personalized services.”

Here are just a few of the solutions that HITEC Amsterdam attendees will experience:

  • ICEbedside that places in-room tablets on nightstands to give guests fingertip access to hotel services while in the room.
  • ICE Mobile Dining provides an out-of-room dining experience for guests using their mobile device while they stay at the hotel.
  • MiKEY Mobile Check-in/out + Mobile Key that integrates with Bluetooth Low Energy locks to turn a guest’s smartphone into a room key.
  • Wrangler Mobile Device Manager that enables hoteliers to manage on-premises mobile devices such as tablets and TVs used by guests and staff.
  • Mercury Unified Messaging Portal that enables guests to place requests with hotel staff via the messaging channel they choose, whether it be SMS text or social media.

“Intelity is bringing guest engagement to one platform,” Hopkins said. “Our solutions work on all devices, raising the convenience level several notches for guests and hoteliers alike. Our digital tools make it easy for hoteliers to manage guest services and requests that give management and staff a range of capabilities. We encourage anyone looking to enhance guests’ experiences to visit Intelity in Booth #166 at HITEC Amsterdam. We’ve got modules that meet the needs of every hotel segment, brand affiliation, and budget.”

Intelity Partners with Grupo Posadas for Enterprise App to Include Over 130 Properties

Posadas has tapped Intelity to lead the development of a new hospitality app that will initially encompass several distinct hotel brands.

Leading provider of hospitality guest engagement solutions Intelity announces it has been selected by Grupo Posadas S.A.B. de C.V., the largest hotel operator in Mexico, for an exclusive partnership that will see the creation of an enterprise mobile app for several Posadas brands. At launch, the app will include four different hotel brands: Live Aqua, Grand Fiesta/Fiesta Americana, Fiesta Inn, and One Hotels.

Posadas´s Vice President of Franchise Javier Barrera said, “The introduction of this app will mark a new chapter for the included brands in regard to accessibility to guests. Through our partnership with Intelity, we anticipate solidifying our reputation for delivery of attentive service.”

Available on iOS and Android mobile devices, the app will connect hotel guests with the ability to personalize their experience with direct access to hotel services and information from over 130 properties. A variety of innovative features, such as mobile check-in and room service orders, are available to app users before and throughout a stay, allowing the brand to stay connected to guests at all stages of their travel journey.

Members of the Fiesta Rewards Program can use the app to log in and review their loyalty account. Mobile has become a leading tactic for hospitality brands looking to build stronger guest relationships and loyalty, particularly among Millennials. Currently, 86 percent of Millennials (18 to 34 years old) are not participants in any hotel loyalty program.

Integration between the app and TripAdvisor will facilitate the digital guest feedback process. The app also integrates with Gigya, a customer identity management platform, in order to further the value of guest data provided through the app.

Intelity CEO and President David Adelson said, “This is a major achievement for our company, and we’re honored to have earned the confidence of Posadas in managing this project. Being commissioned to lead the development of this app shows how much our reputation as a company has grown since we released the first iPhone app for a hotel, as well as how significant enterprise mobile technology is to hotel brands.”

The app utilizes the framework provided by Intelity’s ICE (Interactive Customer Experience™) platform, expanding the elegant guest-facing interface into a full enterprise-level digital eco-system.

The guest-facing interface is managed through the ICE Control System to empower hotel management and staff with the ability to monitor the entire platform. Operational features include digital content management, direct guest marketing, messaging, business intelligence, and ticket management through the included Intelity Request Manager. The Request Manager allows for tracking of guest requests through to fulfillment and provides insight into service performance.

Intelity has partnered with five new hospitality brands in 2016 alone, including two in Mexico, making the company the leader in providing mobile guest technology to hospitality and hotel brands.