A Blog by INTELITY

At Your Service

Presenting the latest innovation and trends in hospitality technology and the products that are revolutionizing the service industry.

hospitality technology

Intelity to Reveal Proprietary Technology at HITEC for Managing Mobile Devices

Going the extra mile for its customers, Intelity’s robust back-end solution will now manage mobile device integration and content that guests and staff access via TV, phone, tablet and more

To ensure that hotels are delivering a guest experience with zero friction, Intelity has developed proprietary technology that will manage mobile devices used by guests and staff via the property network. The new Intelity Mobile Device Manager will notify appropriate personnel if a mobile device – such as an in-room tablet or other handheld device used by staff – is online/offline, if the battery is low, or if the device has left the room or designated area. With the addition of the MDM, hotels now have a single platform that controls the many solutions offered by Intelity.

Intelity, an innovator and leader in hospitality guest-service technology will showcase its new Mobile Device Manager at the Hospitality Industry Technology Exposition & Conference (HITEC) in Booth #722, June 27 to 29, at the Metro Toronto Convention Centre.

“Traditionally, hoteliers pay a third-party to manage each mobile device supported by their network,” said Intelity CEO and President David Adelson. “Rather than nickel-and-diming our customers, Intelity built this Mobile Device Manager to contain only the features our customers need for their environments. Rather than paying for bells and whistles they don’t use, Intelity customers pay nothing at all. The cost of the MDM tool is absorbed into our current SAAS (Software as a Service) fees.

“Today, Intelity truly has a robust back-end solution to support deployments at hotels across the globe,” Adelson said. “We invite all HITEC 2017 attendees to visit Booth #722 to see the depth of the Intelity portfolio and witness our company’s commitment to customer service.”

Intelity to Debut ‘Unified Messaging Portal’ at HITEC Toronto

With guest messaging becoming the new normal, Intelity will unveil a new module that enables hoteliers to include multi-channel messaging to its industry-leading mobile app solutions

With the expectation of mobile messaging between guests and hoteliers growing at an astonishing rate, Intelity will debut a new Unified Messaging Portal this month at HITEC that will make SMS communications for travelers easier than ever before. Available as a standalone channel or as part of the Intelity Ice Control System (ICS) platform, this new Unified Messaging Portal will enable guests to place requests with hotel staff from the moment a reservation is made. Whether the guest is at home, in route to the hotel, or lounging poolside, staff will have the messaging tools they need to reply to guest requests instantly and deliver on requests efficiently.

Intelity, an innovator and leader in hospitality guest-service technology, will showcase its new Unified Messaging Portal at the Hospitality Industry Technology Exposition & Conference (HITEC) in Booth #722, June 27 to 29, at the Metro Toronto Convention Centre.

Consider these statistics:

  • SMS is the No. 1 feature used by 3 billion cell phone users around the world
  • 98% of SMS messages are read vs. email at 20%
  • 90% of text messages are read within 3 minutes
  • 81% of users are frustrated with phone-based customer service
  • 77% of Millennials have a positive perception of companies that text
  • 64% of users prefer texting over voice for customer service
  • Millennials are 40 times more likely to act via text
  • Mobile coupons are redeemed 10% more often than print offers

“Intelity is answering an industry need with the debut of this new, multi-channel messaging service,” said Intelity CEO and President David Adelson. “It’s critical that hoteliers have an effective and affordable platform communicating with guests via text messaging. For guests, it’s a convenient tool to make requests or voice complaints; for hoteliers, it’s a revenue generator and a vehicle for enhancing guest service.”

At HITEC, Intelity will introduce a multi-channel messaging solution that may be implemented as part of its full-service ICS platform or as a standalone service for hoteliers that want a single dashboard for messaging independent of Intelity’s guest self-service and guest engagement apps. Additionally, Intelity’s messaging solution will feature multi-channel capabilities that support social channels, such as Facebook and Twitter.

“We invite all HITEC 2017 attendees to visit Booth #722 to see why Intelity remains the leader of hospitality solutions that strengthen the relationship between hotels and their guests,” Adelson said.

Sapphires are a hotelier’s best friend, thanks to Intelity’s ICE Sapphire

Intelity announced a new product today – ICE Sapphire. ICE Sapphire is a brand new guest service platform scheduled for release on June 14 with initial installations expected in the fall of this year.

ICE Sapphire will offer a high-tech take on the hotel clock radio, multi-device support with native and HTML5 web apps, increased flexibility of design, elegant new themes, and enhanced opportunities for commerce and advertising.

“We’ve taken what we’ve learned from feedback and years of experience, and we’ve applied it to develop an entirely new user experience with incredibly extended customization options,” said Chris Grey, Intelity’s Chief Technology Officer. “The needs of our clients and their guests have changed, and technology has become more capable of meeting those needs.”

Included with ICE Sapphire will be:

  • Option for guests to use either a web-based HTML5 app or native iOS and Android versions. This will allow for a responsive design that accommodates both landscape and portrait orientations. It also means that a wider variety of devices will be fully supported, including TVs, laptops, iPads and iPhones, Android devices, and all other smartphones and tablets. Regardless of the presentation or the device, all of the functions will be the same.
  • Intelity’s Bedside Dashboard, a “21st-century alarm clock” exclusive to Intelity. The dashboard will serve as an optional landing page and will provide a streaming radio, an alarm clock with sleep function, and ambient sounds such as rainfall. Wake-up notifications will be directly through the device and no longer require a phone call from hotel staff.
  • Several new themes that hotels can choose from, rather than just the iconic classic design of original ICE. Hotels will be able to pick out custom fonts and color gradients that will perfectly match the property’s overall style. Images will now automatically be formatted and populated.

Other additional features will be a more commerce-friendly format with restructured, simpler dining menus and full-screen advertisements that allow hotels to market products and services directly to guests.

Samsung and Intelity Announce New Partnership

Samsung Electronics America and INTELITY announced a partnership that will allow them to offer a new TV solution for hotels looking for distinguishing, modern touches for guest rooms.

Through this exclusive hospitality partnership, INTELITY will manage the onboarding and support for Samsung’s hotel customers in the U.S. with their latest hospitality HDTV series – the Samsung Content Management Solution (CMS), LYNK™ SINC.

Samsung LYNK SINC will provide entertainment, television, welcome guests by name on a “Welcome” screen, allow guests to view the folio of their stay, and to check out at the end of their stay. Guests can view information about the hotel, its restaurants, spa, transportation and amenity information and local shopping and attraction information.

Initial deployments include Radisson Blu Hotels & Resorts, The Villas of Grand Cypress, Sonesta Resort Hilton Head Island, and Hotel Zetta San Francisco.

For more information, call 1-866-SAM-4BIZ.

Something for a Hotel’s Public Spaces from Intelity

From the moment a guest enters their guest room, hotels seek to provide an unmatched level of service and convenience. INTELITY, the leading provider of guest service management software, announces the perfect technological solution to help facilitate this effort, even for limited service properties.

Tablets equipped with ICE Lobby software can be stationed in a hotel’s lobby or other public locations, such as meeting rooms and retail areas. The self-service technology allows guests to quickly access a variety of services, including hotel information, local area information, maps and directions, Internet access, and transportation.

At the touch of a finger, guests can learn more about the hotel, look for a place to eat, get directions to local attractions, make restaurant reservations, find their way around the property, review transportation schedules, check-in for a flight, and print boarding passes. With direct access to these services through this virtual concierge, guests can avoid countless calls to the front desk or waiting in line to have their needs met. And ICE Lobby has already been installed in 65 hotels worldwide.