At Your Service

Presenting the latest innovation and trends in hospitality technology and the products that are revolutionizing the service industry.


Kaba and Intelity Announce Collaboration: Simplifies Mobile Key and Guest Services Deployment for the Hospitality Industry

Kaba and Intelity Team to Deliver App-Based Mobile Keys to Hotel Guests

Kaba and Intelity announce they have established a cooperative development agreement. The relationship enables the companies to combine their industry-leading technologies to make mobile key access more readily available to a wide range of hotels that include brands and independent properties. Additional mobile key-related guest services available through the joint Kaba – Intelity application include mobile check-in and check-out, hotel information, wake up calls, housekeeping, and flight information.

Kaba’s Mobile Access Solutions are in operation at many chains and independent properties around the world. Intelity is the leading provider of hospitality guest services solutions. Kaba provides the Saflok™ and ILCO™ brands of electronic locks. Intelity’s ICE (Interactive Customer Experience™) platform combines digital guest service access with tools for improved operational efficiency and has been used by more than 5 million guests at hotel partners on six different continents.

A further upgraded version of the basic Kaba-Intelity application will enable hoteliers to integrate the mobile key platform with other hotel management systems including point-of-sale and property management systems and take advantage of access, to business intelligence systems, content control and direct messaging to guests.

Kaba + Intelity = Seamless Mobile Access

Kaba’s Vice President of Marketing Stephen Pollack said, “The collaborative Kaba – Intelity development will make it easier for hotel operators to provide secure, convenient mobile key access to hotel guests.” Kaba and Intelity will work together to deliver mobile key access to virtually any property. The companies will provide a secure seamless platform that allows guests with appropriate authorization to bypass the front desk and use their handheld or tablet device to enter their rooms.

Intelity CEO & President David Adelson said, “We’re excited to unveil this integration as the scalable mobile solution the industry has been waiting for. Whether a hotelier wants the most advanced features or prefers a minimal digital imprint at their property, they can benefit from introducing this application. It streamlines the guest experience and affords new conveniences to hotel staff.”

For a glimpse into the latest developments between two industry leaders, visit Booth 2003, November 8-10 at the HX – Hotel Experience – Jacob K. Javits Convention Center, New York, NY.

Latest Kaba RFID locks are mobile access ready

All Kaba RFID door locks shipped today that are mobile-access iOS and Android compatible give operators a flexible choice of guest entry options. Kaba mobile enabled locks use a cloud-based mobile key delivery system and BLE (Bluetooth Low Energy) to provide a seamless, reliable, and highly secure guest experience. The flexibility of Kaba’s Mobile Access Solutions ensures that properties can meet travelers’ emerging demand for greater mobile compatibility. Guests can check-in online with their mobile device, and use it during their stay as their very own mobile room key.

Are you ready for mobile access? Download a 6-point checklist for hoteliers

Is your property ready to install mobile access door lock systems for a superior guest experience? Find out now. Click here to download Kaba’s white paper: “How Hoteliers Can Get to Secure Mobile Key: Understand what lies beyond the Tip of the Mobile Access Iceberg”

Kaba – Beyond Security

With its innovative products, systems, and services, globally active technology group Kaba (part of dorma+kaba Holding AG, SIX Swiss Exchange: DOKA) is a leading provider of high-quality access management solutions, locks, cylinders, physical access systems, enterprise data and time recording, and hotel access systems. The Group is also the global market leader for high security locks, key blanks, transponder keys, and key manufacturing machines. For more than 150 years, Kaba has set trends in security and beyond – in terms of functionality, convenience, and design — always with a focus on optimum value to customers. Kaba provides the Saflok and ILCO electronic locking solutions. www.kaba.com and www.kabalodging.com

dorma+kaba – an industry leader emerges

The merger of the businesses of Kaba Group, headquartered in Rümlang (Switzerland) and Dorma Group, based in Ennepetal (Germany), was completed on 1 September 2015. Together, dorma+kaba is one of the top 3 global companies in the market for security and access solutions, with pro forma sales of over CHF 2 billion, and around 16,000 employees.

SIX Swiss Exchange: DOKA (formerly: KABN / KABNE)

Further information at www.dormakaba.com

About Intelity

Intelity, headquartered in Orlando, Florida, is the creator of the world’s first and most widely used integrated guest services platform, ICE (Interactive Customer Experience™). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity’s ICE is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity recently received Best Mobile App in Hospitality from Travel Weekly’s Magellan Awards and World’s Leading Hotel Brand App from the World Travel Awards. For more information, please call 1-888-RevPAR-1 (1-888-738-7271).

Hospitality Technology Provider Intelity Makes Debut on the Inc. 5000 List

Intelity, leading provider of hospitality guest services solutions, appears for the first time on the Inc. 5000 list this year.

Intelity joins the prestigious list in the top 25 percent thanks to approximately 355-percent growth in revenue since 2011. The list, created by Inc. magazine, is a compilation of the fastest growing private companies based in the United States ranked by growth in verified revenue figures over a three-year period. This year, companies in the Orlando area made up just 1 percent of the list.

Intelity CEO & President David Adelson said, “When our company launched in 2007, we created a new space in the technology sector and set a new standard for hospitality that continues to impact current developments, especially the widespread embrace of mobile as means of connecting with guests. This success can largely be attributed to the efforts of our dedicated internal team and the support of our clients around the world. Our goal is to remain consistent in introducing innovation that bridges the gap for hotels between tradition and modern disruption, as well as remain committed to superior quality and service.”

Intelity’s ICE (Interactive Customer Experience™) guest services platform is the most widely used of its kind in the world and enables central management of digital guest services, opens new channels for revenue and streamlines existing hotel operations.

Hotel guests can use the ICE self-service software on mobile devices, in-room tablets, lobby kiosks, laptops, and TVs to find information, make reservations, use mobile check-in and –out, unlock guestroom doors, and place requests for a variety of services, such as housekeeping or room service delivery.

A primary component of the solution is the ICE Control System (ICS), a set of tools that allows staff to easily update content and track usage of the guest-facing application. A built-in ticketing system notifies managers of new guest requests via desktop or mobile devices for more expedient service response times. Staff can also message guests with important information or marketing promotions.

Intelity and Crestron Unveil Guestroom Services and Automation System at J House Greenwich

Intelity, leading provider of hospitality guest services solutions, and Crestron Electronics, a leading provider of control and automation systems for multiple verticals, are announcing the first installation of the companies’ integrated room automation solution at the J House Greenwich, which will be followed with several other North American properties by end of the year.

“We are enthusiastic about partnering with two companies that are leaders in innovating the field of hospitality technology,” said Bernard Augustin, general manager of J House Greenwich. “Our guests can soon look forward to enjoying advanced in-room features designed to create a more convenient and unique experience while with us.”

Intelity’s ICE (Interactive Customer Experience™) guest services platform coupled with Crestron’s enterprise control and management system will allow J House Greenwich to provide guests with the ability to control room temperature, lighting, drapes and the alarm clock using an iPad or Android tablet. The combination of these comprehensive systems also enables central management of guest services and building systems, in addition to opening new channels for revenue and streamlining operations.

Intelity CEO & President David Adelson said, “This integration unites two robust technologies for a comprehensive solution that is ideal for hotels looking to revolutionize guest rooms. It places a level of control in guests’ hands that is quickly becoming the standard, as well as carrying numerous other benefits that range from resource management to digital guest services. We’re particularly thrilled to begin launching this at a remarkable property like J House Greenwich.”

Using the ICE Bedside software on an in-room tablet, guests can find hotel information and place requests for a variety of services, such as housekeeping or room service delivery. The benefits extend beyond just the guest-facing features. Automatically included with ICE is the ICE Control System (ICS), a management system that allows staff to easily update content and track usage of the application. A built-in ticketing system notifies managers of new guest requests via desktop or mobile devices and also allows the requests to be assigned to specific departments. Staff can also message guests with important information or marketing promotions.

“We’ve been providing the most innovative and high-performance management and control systems for the world’s leading luxury hotels and resorts for decades,” said Randy Klein, Crestron CEO. “We recognize that hotels want to provide the best service and amenities, and our technology enables them to deliver exceptional experiences for their guests consistently and reliably.”

Crestron’s fully integrated hospitality solutions integrate lighting and shade control, audio/video distribution, environmental system control, asset management, room scheduling, security and more, across an entire property. Crestron Green Light™ technology delivers breakthrough environmental control, substantially reducing energy usage and utility costs. RoomView™ enterprise management software allows managers to centrally monitor, manage and control all technology in guest rooms, ballrooms and meeting rooms, guest services, restaurants, bars and nightclubs, Fitness & Spa, retail shops, pools, and courtyards. Additionally, Crestron enterprise control and management systems and ICE integrate seamlessly with the hotel’s property management system to enable full automation, monitoring, and management of all technology.

Samsung and Intelity Announce New Partnership

Samsung Electronics America and INTELITY announced a partnership that will allow them to offer a new TV solution for hotels looking for distinguishing, modern touches for guest rooms.

Through this exclusive hospitality partnership, INTELITY will manage the onboarding and support for Samsung’s hotel customers in the U.S. with their latest hospitality HDTV series – the Samsung Content Management Solution (CMS), LYNK™ SINC.

Samsung LYNK SINC will provide entertainment, television, welcome guests by name on a “Welcome” screen, allow guests to view the folio of their stay, and to check out at the end of their stay. Guests can view information about the hotel, its restaurants, spa, transportation and amenity information and local shopping and attraction information.

Initial deployments include Radisson Blu Hotels & Resorts, The Villas of Grand Cypress, Sonesta Resort Hilton Head Island, and Hotel Zetta San Francisco.

For more information, call 1-866-SAM-4BIZ.