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Couples Resorts Chooses Intelity to Develop Brand-Wide Enterprise Mobile Guest Service Hotel App

The world’s leading provider of hospitality guest engagement technology was tapped by Couples Resorts to unite the brand’s portfolio in a single integrated, enterprise mobile platform.

Couples Resorts has selected leading hospitality technology provider Intelity to develop a brand-wide enterprise mobile app for use on guests’ iOS and Android devices. The app, available for download on Friday, will focus on amplifying the on-property experience to delight guests and provide additional support once they have booked a reservation with one of the brand’s resorts.

Intelity’s award-winning ICE (Interactive Customer Experience™) guest engagement platform will serve as the foundation for the new app, combining guest service and engagement features with enterprise management tools through a single platform.

Couples Resorts Director of Operations Abe Issa said, “We selected Intelity based on the company’s incredible proven record for developing solutions that deliver results. We were impressed by their reputation and portfolio of clients, and after our discussions with them, we realized they had the ability to meet all of the desired functionality we needed as well.”

The brand’s resorts in Jamaica will be featured on the app, managed through one back-end system. Staff will enjoy operational features including digital content management, built-in ticketing solution, direct marketing and messaging, and access to analytics about guest usage and staff performance.

Integration with the Property Management System is in use at all of the resorts, Resort Data Processing (RDP), will allow for seamless transfer of data between the two systems. Another custom developed integration with the brand’s proprietary reservations system allows the mobile app to be used to make reservations for onsite activities or at resort restaurants, which then appear as part of a user’s profile on the app.

“The back-end tools were the real draw for us. We didn’t want just an app. We wanted a full system that we could use to create a unified digital service strategy across our entire brand,” Issa said.

Using the intuitive, customizable interface, guests can conveniently navigate a digital compendium of information that includes all of the properties from anywhere in the world. They can plan a stay with a digital romance concierge, as well as submit dining and general requests, which are sent to appropriate staff members for faster response times.

Intelity CEO & President David Adelson said, “Technology provides a perfect way for hospitality to form meaningful connections with guests. It opens a full line of communication that allows hoteliers to receive feedback and insight directly from customers in order to provide better service, better marketing. Our goal is to empower Couples with new opportunities to engage and satisfy guests.”

The Peninsula Hotels Taps INTELITY for New Guestroom Technology

The Peninsula Hotels, Asia’s oldest hotel brand, and INTELITY, creator of the leading hotel guest management solution, announced a marked advance in guestroom service technology. The new system successfully combines many hotel technologies into a simpler, faster and more direct guest service on in-room tablets.

“Peninsula and INTELITY have long been known for cutting-edge guest service technology,” said David Adelson, INTELITY President and CEO. “Think of this as a refined progression of in-room hotel guest service.”

“INTELITY has developed Peninsula’s comprehensive and integrated guest service technology,” said Shane Izaks, General Manager of Information Technology for The Hong Kong and Shanghai Hotels, Limited, parent company of The Peninsula Hotels. “Our guests will be served by one of the very best systems in the world.”

The blended solution presents hotel services on guestroom touch panels, allowing guests to peruse hotel services, speak to hotel staff and make requests without delay and without using the telephone.

In addition to services previously available, the new system features TV and radio controls and full room controls, as well as instant and live connection to hotel staff members all from the tablet. In-room tablets are pre-set in one of five languages: English, French, traditional and simplified Chinese, and Japanese, with more under development, enabling the entire room to be programmed to the guest’s preferred language.

The Peninsula Hong Kong is the first Peninsula hotel in the world to serve guests with the new INTELITY system developed solely for Peninsula Hotels properties.