At Your Service

Presenting the latest innovation and trends in hospitality technology and the products that are revolutionizing the service industry.


LuMINN Hotel Minneapolis is Elevating Guest Engagement via Intelity/INNCOM Integration

Guests are controlling room lighting, temperature, alarm clock and more PLUS accessing hotel services and information directly from the Intelity bedside tablet

Guests staying at the LuMINN Hotel Minneapolis, an Ascent Hotel Collection Member, are controlling their room environments and engaging with the property in exciting new ways. Since adding Intelity in-room tablets to each guestroom – which are interfaced to the INNCOM by Honeywell Integrated Room Automation Systems (IRAS) – guests are controlling room temperature, lighting, and alarm clock directly from their guestroom tablets. Guests can also access the hotel’s mobile app, powered by Intelity, which provides a direct link to hotel information, services, concierge, transportation, maps, directions and more.

“Adding in-room tablets to each room brings another element to the guest experience,” said LuMINN Hotel Minneapolis Owner Harshal Patel. “Today, everyone is tech savvy and has a smartphone or tablet. Enabling guests to use an in-room iPad as an alarm clock or to request amenities or control elements of the room like temperature and lighting is an engaging way to exceed their expectations, and it’s a service that not many hotels are offering.

“LuMINN isn’t the biggest hotel and adding in-room tablets wasn’t in my budget, but I believed it was a necessary investment that would instantly add differentiation and boost guest satisfaction and loyalty. The Intelity ICE platform is extremely intuitive, and it came with an already-established interface to INNCOM. Partnering with Intelity just made sense.”

While saving energy is of the utmost importance to Patel, he said it was not the key reason he was eager to offer room-control functionality on the in-room tablet.

“Being able to turn off lights or raise or lower room temperature through the tablet is a perk, especially if it lowers my energy bills, but it’s not the reason I was excited about the technology integration,” Patel said. “I’m more concerned with providing convenience to my guests and not requiring them to get up from our comfortable beds to turn off the lights or turn on the Do-Not-Disturb button in the hallway. Many travelers already have ‘connected homes.’ With Intelity + INNCOM, they can now be connected to their rooms in the same way. It’s fun, it’s interactive and it’s elevating the LuMINN Hotel Minneapolis experience.”

Solid Integration Partnership

INNCOM began working with the LuMINN Hotel Minneapolis in early 2017 when it was previously known as the Federal Plaza Hotel. Installation included the INNCOM E528 thermostat that provides energy control, humidity monitoring and motion detection for a more efficient HVAC system. The E528 series thermostat serves as the network gateway for guestroom controls, including the Intelity in-room tablet interface. Also featured in LuMINN guestrooms is the INNCOM EVORA Switch Series. EVORA enables guests to control lighting independently in the Entry, Cove and Window areas of the room or all together.

Michael Asmussen, Engineering Manager for INNCOM by Honeywell, said the company has a “healthy partnership” with Intelity and explained that any property with a networked INNCOM system can leverage the EMS to connect to Intelity in-room tablets that INNCOM does not offer.

“The synergies between INNCOM and Intelity are beneficial for all hoteliers,” Asmussen said. “Whether a hotel starts with INNCOM and adds Intelity or vice versa, our proven and compatible interface gives guests to control their room environment. The two-way communication is completely transparent to the guest. All they see is a fun, new, and interactive way to connect to the room. For guests, it’s nothing short of magic; for owners and operators, it means better efficiencies and lower energy costs.”

Gregg Hopkins, Intelity’s Chief Sales & Marketing Officer, said the two companies have been working together for almost eight years.

“The Intelity / INNCOM relationship is very strong,” Hopkins said. “We are giving hoteliers the ability to offer a flexible user interface that gives guests more control over their stay experience. It’s the next generation of self-service that today’s modern travelers are looking for. We are thrilled that the LuMINN Hotel Minneapolis is LIVE with Intelity’s in-room tablets, and we look forward to working with INNCOM at more properties soon.”

Art Ovation Hotel Elevates its Gallery Experience with Intelity

Guests take Intelity’s portable In-Room Tablets with them as they tour the hotel, learn about each piece of art and its artist, and purchase the works.

Something extraordinary is happening in Sarasota, Fla. This month the Art Ovation Hotel Autograph Collection® opened its doors at 1255 North Palm Avenue as an active host, facilitator, patron, and partner of the arts. To enhance the hotel’s art gallery experience, the property equipped each of its 162 guestrooms with portable in-room tablets from Intelity. Guests can click on the Ovation Arts icon in the hotel’s mobile app, powered by Intelity, to see objects on display throughout the property, and they are encouraged to take the in-room tablets with them as they tour the gallery. Uploaded videos provide details on each work and its artist, and guests can purchase pieces directly through the mobile app.

Using Intelity tablets, our guests are engaging more closely with local artists and learning about their artistic expressions on display throughout our hotel,” said Front Office Manager Egemen Alici. “Together with the Ringling College of Art and Design, we are presenting an evolving array of unique, immersive, artistic experiences supported by exceptional hospitality in a dynamic, art-centric environment. Intelity is helping us bring these art experiences to life through the mobile app they created. Guests can view videos of the displays on their tablets prior to seeing them face-to-face, or they can tour our exhibitions with tablets in hand – and even buy art on the spot using the Ovation mobile app.”

At Art Ovation Hotel, guests are invited to interact and be part of the rotating art exhibitions that include live performances, tours, classes, talks, and workshops. All artists are local, and most originated from Ringling College. Works are donated to the hotel and exhibited throughout the property. Eighty percent of art sold goes to the artists and 20 percent is given to the Ringling College Fund. Artists visit the property daily; some perform while others draw in front of guests to get them more engaged.

Mobile Messaging

Soon hotel staff will begin using Intelity’s new mobile messaging portal. Part of the ICE platform, the messaging portal will enable guests to place requests with hotel staff via the messaging channel they choose, whether it be SMS text or social media. Whether the guest is at home, in route to the hotel, or touring the art exhibit, staff will have the messaging tools they need to reply to guest requests instantly and deliver on requests efficiently.

“The Art Ovation Hotel offers something imaginative, inspiring and extraordinary,” said Gregg Hopkins, Intelity Chief Sales, and Marketing Officer. “It presents an evolving array of unique, immersive, artistic experiences supported by inspired technology in a dynamic, art-centric environment. What’s really cool for guests is that they can preview all art on display first from their guestrooms by using our convenient iPads. They can also use them to request room service, set wake-up calls, request valet service, make dining reservations, facilitate check out and much more. But even before they step foot into the hotel, guests can use Intelity’s ICEweb to get a more complete, personalized look at the property. No matter how visitors prefer to interact with Art Ovation Hotel, Intelity is powering the engagement process every step of the way.

“We are thrilled that Art Ovation Hotel is a new Intelity customer,” he said. “We look forward to expanding our relationship and bringing the hotel’s dynamic art environment to life with our ICE solutions.”