A Blog by INTELITY

At Your Service

Presenting the latest innovation and trends in hospitality technology and the products that are revolutionizing the service industry.

Intelity

Black Oak Casino Resort to Implement INTELITY’s Guest Experience and Staff Management Platform

The state-of-the-art property looks to implement the industry’s broadest hospitality technology platform to streamline staff,
increase guest engagement, and better connect hotel operations to the casino floor

INTELITY, the global travel industry’s first and most powerful enterprise guest engagement and staff management platform, announced today that it inked a deal with The Hotel at Black Oak Casino Resort in Tuolumne, California.

The property will be incorporating the INTELITY platform’s custom-branded mobile app and in-room tablets at its hotel, giving guests the opportunity to better manage their experience by placing them in control of their reservations, check-in and check-out, restaurant bookings, and the ability to directly communicate with staff. Black Oak Casino Resort will also use INTELITY’s integrated back office dashboard to streamline their operations. The back office dashboard will allow staff to connect directly and efficiently with guests. With it, they can share specials and promotions with more accuracy and frequency, while also gaining real-time visibility into service and delivery activity.

“We’re thrilled to be implementing the INTELITY platform at our resort,” says Amanda Silacci, Black Oak Casino Resort’s Guest Service Manager. “In our ‘always on’ business, it is really important that our technology provides a frictionless connection between guest and staff. We believe the INTELITY platform is incredibly valuable and look forward to using it to completely overhaul the way we manage the guest experience. We also plan to use the content management portion of the back office dashboard to concentrate our marketing efforts and create personalized offerings for our guests.”

INTELITY’s in-room tablets will replace the resort’s printed, in-room compendium and allow guests to order room service and make other service requests. Both the mobile guest app and in-room tablets will provide direct messaging between guests and hotel staff, allowing for better communication at any point during their stay.

On the operations side, Black Oak Casino Resort will use INTELITY’s back office platform via desktop and mobile devices to manage all staff activity on the property, from the front desk to maintenance. Service will be enhanced as staff will be able to manage work orders, delivery times, and monitor all activity on property, while keeping the management team informed at all times. The back office platform will also allow the staff to communicate directly with the guests and give them updates on the status of their service requests and orders.

INTELITY’s back office platform also provides robust business intelligence and data analytics, which will give resort leaders deeper insights into their guest behaviors and preferences. The resort can use this information to further maximize efficiency, deliver exceptional guest experiences, and make better business decisions.

“We are proud to add Black Oak Casino Resort to INTELITY’s growing casino portfolio and look forward to working with them on using our platform to great success,” said INTELITY Senior Vice President of Sales, Benjamin Keller. “With all of their offerings, I know every team – from operations to housekeeping, to marketing – will see a positive impact in their day-to-day tasks by using the INTELITY platform. Black Oak Casino Resort is already doing great things, and we know that implementing the INTELITY platform will help them continue to scale”.

The INTELITY platform is scheduled to deploy at The Hotel at Black Oak Casino Resort in the third quarter of 2019.

 

INTELITY Partners with Acuant to Further Streamline Guest Check-in and Mobile Key Delivery

Partnership between brands will allow hotels to expedite the mobile check-in processes

INTELITY, the global travel industry’s first integrated guest experience and staff management technology provider, is announcing its partnership with Acuant, a leading Identity Proofing Platform, to offer secure identity verification via the Intelity platform. Through this partnership, Intelity’s customers will soon be able to offer their guests remote identity check as part of the existing mobile check-in process to further streamline the guest experience before they step foot onto a property.

“We are excited about this partnership that combines our AssureID technology with Intelity’s mobile check-in and mobile key delivery. This will enhance the guest experience at hotels worldwide and illustrates how we serve to reduce consumer friction and fraud simultaneously,” said Acuant President and CEO Yossi Zekri.

Acuant’s AssureID provides instant ID authentication and verification through Intelity’s mobile guest apps, as well as the mobile SDK. Guests will be able to submit their ID for verification during remote check-in, and, upon confirming their identity, activate their mobile key, upgrade rooms, and further simplify the check-in process for front desk staff.

“At Intelity, we make it our priority to improve the guest experience for our hotel partners. Friction at the front desk and delays at check-in remain ongoing pain points for guests and hotel operators alike,” said Intelity CEO Robert Stevenson. “With our platform’s extensive suite of mobile capabilities and Acuant’s ID verification platform, we are one step closer to a fully tracked, optimized and automated check-in process.”

INTELITY is Now Live at the St. Regis Atlanta

The luxury resort’s multi-million dollar refresh includes the technology today’s travelers require and the comforts long-time guests expect

INTELITY, the world’s first and most widely used integrated guest services platform, is now live at The St. Regis Atlanta and providing technological advancements for both guests and staff. The addition of Intelity is a part of the resort’s multi-million dollar, property-wide refresh expected to be completed in early 2019.

An important aspect of the remodel was catering to tech-savvy travelers, which is why the hotel installed Intelity’s in-room tablets, allowing guests to control room features such as lighting and air conditioning, order room service, and access helpful information about hotel amenities. On the management side, the Intelity platform integrates with LightSpeed, the Marriott property management system, and is also fully integrated with the hotel’s point-of-sale system MICROS Simphony. These integrations along with Intelity staff facing platform connect staff directly with guests so they can easily manage service requests for housekeeping, transportation, and concierge.

“The St. Regis Atlanta is timelessly Southern, and now exquisitely reimagined,” said Guntram Merl, general manager of The St. Regis Atlanta. “The refresh of our elegant hotel and integration of the Intelity platform will delight new travelers, as well as returning guests who have visited over the past 10 years.” Each guest room and suite is attended by the St. Regis Butler Service, an ever-present yet unobtrusive service dedicated to meeting the needs of discerning global travelers.

The St. Regis Atlanta is a 26-floor development featuring 151 luxuriously-appointed guest rooms and suites, 53 residences, and more than 16,000 square feet of contemporary meeting and event space. Located in exclusive Buckhead, the St. Regis is within walking distance of Atlanta’s finest specialty shopping, restaurants, art galleries, and landmark corporations. It’s a distinctive destination where Georgian architecture and style are effortlessly married with modern technology.

Implementing the Intelity platform means the St. Regis Atlanta meets AAA’s new technological requirements and ensures the resort will retain its AAA Five Diamond status. In 2014, the St. Regis Atlanta was named Condé Nast Traveler’s #1 Business Hotel in the World and one of the World’s Best Large City Hotels by Travel + Leisure. It also received Forbes Travel Guide’s Four Star Award and Travel Weekly’s Silver Award for Best Pool Design.

INTELITY and ALICE, Forbes Travel Guide Brand Officials, Announce Integration and Partnership

Hospitality technology partnership offers hotels a suite of tools to manage their properties and interact with guests

INTELITY, the global travel industry’s leading enterprise mobile and in-room technology platform, and ALICE, the hospitality industry’s leading operations platform, announced today they have teamed up to offer hotels the most complete suite of tools available to manage their hotels and interact with guests.

Through Intelity’s enterprise platform, hotels can access important guest-facing tools such as a customizable mobile app, in-room tablets, mobile key, voice, TV casting, and more. Through ALICE’s operations platform, hotels gain a best-in-class back-of-house operations system that streamlines staff communication and centralizes task management across staff departments. This integration seamlessly connects the two platforms and offers hotels by far the most sophisticated way to coordinate operations with guest activity that is available on the market today.

intelity & alice partnership graphic

Technology, and providing the ease and efficiency hotel guests demand, is critical. Studies show that guests want hotels to continue investing in technology and to offer tools that allow them more control over their hotel experience. Guests want to be able to use their smartphone and a mobile app to control various aspects of their booking and stay, and in the hotel room, they want the types of technology they are accustomed to at home. Sixty-five percent of hotel guests say they are willing to pay higher rates and are more likely to return to a hotel that offers access to the technology they consider important.

While Intelity and ALICE are great platforms separately, together they provide an amazingly full guest journey that addresses what guests want. They can check in with the mobile app on their smartphone, bypass the front desk, and use their device as a room key. During their stay, they can request services and place orders, which are processed through ALICE’s platform. Intelity, which is in the process of merging with the cloud-based guest experience and management platform KEYPR, lets guests connect easily with the hotel, its staff, amenities, and the neighborhood.

ALICE tracks to-dos, ensures staff accountability and provides advanced reporting so owners and managers know exactly what’s happening on their property at all times. Routing guest requests and communications directly to the applicable staff member saves time, reduces the chance of error, and redefines operational excellence.

“After 10 years in the industry, we’ve seen a lot of companies come and go,” says Intelity CEO David Adelson. “But ALICE stands apart. The team at ALICE has built a great platform that is highly successful and in demand. We are happy to have brought this integration live, and look forward to our future collaborations.”

“We are excited to deliver this joint solution to our customers,” says ALICE President, Alex Shashou. “Intelity is a company that has been at the forefront of in-room guest technology for years. The industry is starting to see some really positive data around the impact of mobile and in-room tablets on the guest experience.”

Both Intelity and ALICE are Forbes Travel Guide Brand Officials, and more than a third of all Forbes Travel Guide hotels use Intelity or ALICE – or both. To request a demo of both platforms, visit www.aliceplatform.com/intelity. The companies are offering 10% off both solutions and a free integration if signed in 2018.


About ALICE
By joining all the departments of your hotel onto a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service. Since the company was founded in 2013, ALICE has gained serious traction in the industry working many of the world’s leading hotel brands, including Two Roads Hospitality, Dream Hotel Group, Grupo Posadas, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World. The company acquired concierge technology provider GoConcierge in 2017. For more information, visit https://www.aliceplatform.com.

About Intelity Solutions, Inc.
Intelity, headquartered in Orlando, Florida, is the creator of the world’s first and most widely used integrated guest services platform, ICE (Interactive Customer Experience™). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity’s complete guest service platform is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity was recently designated as the “Official Mobile & In-Room Technology Provider” for Forbes Travel Guide, as well as the “Best Mobile App in Hospitality” from Travel Weekly’s Magellan Awards and the “World’s Leading Hotel Brand App” from the World Travel Awards. For more information, please visit www.intelity.com.

Powered by Intelity, the Forbes Travel Guide ‘Verified Summit’ App is Now LIVE on the App Store and Google Play

As the ‘Official Mobile and Technology Provider of Forbes Travel Guide,’ Intelity develops a digital brochure for the 2018 Star Award Winners celebration in Beverly Hills

Forbes Travel Guide 2018 Star Award Winners will convene in Beverly Hills next week for “Verified: The Forbes Travel Guide Luxury Summit” to celebrate their recognition as one of the world’s finest Five-Star and Four-Star hotels. Also in attendance will be Forbes Travel Guide’s 2018 Brand Officials, the top service and amenity providers for each segment of the hospitality industry. To help navigate the event, attendees are encouraged to download “Verified Summit,” a mobile app powered by Intelity. Available in the App Store and Google Play, “Verified Summit” serves as a digital brochure providing schedules, speaker specifics, local area information, Brand Officials’ details and more. Intelity is the “Official Mobile and Technology Provider” of Forbes Travel Guide.

“We are proud to have Intelity as the Official Mobile and Technology Provider of Forbes Travel Guide,” said Gerard J. Inzerillo, CEO of Forbes Travel Guide. “INTELITY’s technology allows hotels to have immediate communication with guests through their mobile phone or an in-room device. Through innovation and listening to guests, the company devised a way to make communication easy and efficient, which results in more effective service. And more effective service enables hotels to create more memorable guest experiences.”

The two-day summit, to be held February 27 and 28 at The Beverly Hilton, will commence with a reception and dinner. Day two will feature a discussion on the latest developments from Forbes Travel Guide and commentary from dynamic panelists discussing their insight and inspiration from luminaries in the luxury market. It will conclude with a cocktail party featuring the finest local cuisine, celebrity chefs and live entertainment.

“We are incredibly proud to be the established leader in hospitality engagement technology delivering the highest quality, most innovative, and integrated Guest Services Platform for use on multiple mobile and in-room devices,” said David Adelson, Intelity CEO. “As the Brand Official for mobile and technology, we were honored to design the Verified Summit app. It’s an easy to use, highly relevant source of information that is responsive on all devices. We look forward to networking at this event and celebrating the world’s best hotels supported by the industry’s best suppliers.”

 

Intelity Named HTNG 2018 TechOvation Award Semi-Finalist

Intelity Voice Request ranked in the Top 3 ‘Most Liked’ product submission videos by the public; Winner to be named at HT-NEXT in March in San Diego

Intelity, designated as the Official Forbes Travel Guide Mobile and In-Room Technology, was named a 2018 TechOvation Award Semi-Finalist by Hospitality Technology Next Generation (HTNG) this week. The award program recognizes companies for innovative products new to the marketplace from 2017 or coming in 2018. Intelity is one of 10 semi-finalists vying for this top honor. Intelity’s Voice Request video submission was ranked among the Top 3 “Most Liked” by the public. Semi-finalists will present their products at HT-NEXT on March 14. A judging panel will select three finalists, and the audience will then vote for the 2018 TechOvation Award Winner.

Intelity Voice Request enhances the in-room experience. Utilizing Amazon’s Alexa, hotel guests can talk to their room with voice-activated commands. Intelity Voice Request acts as a virtual concierge, allowing guests to make requests, adjust room controls and more all with just a few simple voice commands. Voice Request also extends the power of voice command to the conference space. Meeting planners can conduct business with a constant connection to their staff through the tool. Voice Request examples in the meetings environment include: “Tell the hotel that we would like more coffee,” “Tell the hotel that we would like more water,” or “Tell the hotel that we need more chairs.”

“We are thrilled that the Intelity Voice Request video is so popular with viewers on HTNG’s YouTube channel,” said Gregg Hopkins, Intelity chief sales and marketing officer. “This tool is changing the way today’s hotel guests interact with their rooms and meeting planners are interacting with event spaces. Since we launched the product in mid-December, everyone we talk to is loving the customization of Voice Request. It uses any phrase or command the hotel desires to let guests request services, set alarms, select music, get weather information, inquire about flights and more. With Voice Request delivering a fun and easy way to connect with guests and heighten guest service, we feel it’s a shoo-in to win the 2018 TechOvation Award. We look forward to presenting Voice Request to HT-NEXT attendees and its distinguished judging panel next month.”