How Mobile Technology is Changing the Guest Experience at Casino Resorts/Hotels
In this 30-minute webinar, INTELITY and Maryland Live! Casino will discuss how casino hotel operators are leveraging mobile technology to enhance the guest experience and better connect hotel guests to the casino floor.
In this webinar you’ll learn:
- How to provide the digital-first experience modern travelers want
- The benefits of providing guests with a branded mobile app to access all services and amenities on-property
- How to understand your guests’ preferences so you can anticipate their needs and provide elevated service
- How mobile technology can be used to create a seamless connection between guests and staff
- The results Maryland Live! has experienced from integrating mobile technology into their daily operations
Meet the Presenters
SVP of Sales
Senior Vice President of Sales Benjamin Keller brings over 15 years of hospitality industry expertise to INTELITY. Benjamin has an extensive background working with both tribal and non-tribal operations in the hotel and casino-hotel space across the country. He is a graduate of the University of Idaho, or, as some call it, the “Harvard of the West!”
Director of Hotel & Revenue Optimization
Alfonso Rodriguez-Aceves is a hospitality leader with over 13 years of experience in hotel operations, hotel technology, systems integrations, revenue optimization, business intelligence, quality assurance, voice of customer, and contact center operations expertise.