The luxury hotel collection transforms tech-enabled guest experience at 400+ properties globally
INTELITY®, the developer of hospitality’s broadest guest experience platform, announced today a new collaboration with The Leading Hotels of the World (Leading Hotels). The relationship will launch the INTELITY platform worldwide with the future development of a Leading Hotels mobile app. The app will be customer-facing and specifically designed for Leaders Club loyalty members by catering to their needs at Leading Hotels’ more than 400 properties across 80 countries. The collaboration also includes preferred options for Leading Hotels’ members to partner with INTELITY for an app completely customized for their property.
The need for contactless and digitized offerings has become critical in the hospitality industry. Smartphones and other mobile devices are changing the way the hospitality industry communicates with and serves its customers. Now, Leading Hotels is paving the way for its hotels to deliver a more personalized and tech-enabled guest experience. This is an important measure to engage with guests who have become accustomed to mobile convenience, streamlined service, and contactless options in every aspect of their travel journey.
“We are pleased to collaborate with INTELITY, a leader in the hospitality technology space,” said Phil Koserowski, Vice President, Digital Product Development and Marketing, The Leading Hotels of the World. “The relationship provides our more than 400 hotel members with preferred access to INTELITY’s guest experience and staff management platform. It will allow for our hotels to work with INTELITY to create their own apps, along with LHW brand level support and digital expertise. This effort will further digitize and enhance key touchpoints of the customer journey and complement the high-touch service that our skilled hoteliers already provide.”
In addition to the development of a Leading Hotels brand app, each of the individual member properties will also have the option to partner with INTELITY for an app completely customized to their property. As properties implement their own apps, they’ll be able to deliver further contactless safety measures and mobile capabilities for guests and staff.
“Leading Hotels is well known for their engaging experiences, uncompromising guest service, and large portfolio of unique member properties around the world,” remarked INTELITY CEO Robert Stevenson. “It’s an honor to work with such a prestigious brand. With the new Leading Hotels mobile app and our partnerships with member hotels, we’re excited to significantly elevate the digital guest experience across the brand.”
In tandem with its Healthy Stays commitment to provide enhanced cleanliness standards and protocols for more than 400 worldwide members, Leading Hotels’ future mobile app developed by INTELITY will enable the company to continue to deliver the highest standards for guests. As guests slowly return to travel, the curated collection of independent and uncommon luxury properties will welcome back guests with the first-class service the company is known for, supplemented by the mobile-first digital capabilities provided by INTELITY. For more information about the INTELITY platform, request a demo.
