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The latest innovation and trends in contactless guest experience and the products that are revolutionizing the service industry.
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Last week, Skift brought together industry leaders, hoteliers, and editors to discuss the future of travel and guest experience in the one-day virtual Hospitality & Marketing Summit. Here are the main takeaways.
Occupancy rates are rising, but many hoteliers are wary of scaling staffing back up in the wake of last year’s losses. To prevent overwhelmed staff and compromised service in the wake of travel’s return, hoteliers can use tech to fill in the gaps. Here’s how.
“When systems aren’t talking to each other…it’s operational madness. You just can’t keep track of that, and it’s the guest that falls through the cracks as a result.” See the best insights from Tuesday’s webinar with HFTP and Infor now!
It’s not too good to be true: experts from Forrester to Bloomberg to Yale University are all predicting the same thing—a new travel surge and a new Roaring Twenties. Is your property ready?
90% of guests prefer that the hotel they visit has a mobile app—making mobile by far the most sought after tech in 2021. As it quickly becomes a necessity worldwide, will other guest-facing tech simply fade into obscurity?
A hotel mobile app is worth every penny of its price tag—but only if you use it right, and that’s easier said than done. So here’s a head start for you: the three critical ways you can position your property and your app for success both before and after implementation.
This year, INTELITY is adding some of the custom functionality created for our favorite custom builds to our app offering—layering in yet another level of customization for every property and brand. See how the additional designs can be used to engage guests, drive revenue, and deliver an excellent digital guest experience.
It’s as simple as this: what’s working for hoteliers and what’s not? With 2021 fast approaching, we examine the three strategies we predict are here to stay for the long run—and the one that’s quickly losing effectiveness.
Low effort implementation. Huge guest engagement impact. We’re thrilled to introduce you to Carousel, the design update built to draw guests in, keep their attention, and generate real revenue for hotels. See how it can be used to highlight top amenities and services in a new blog.
Are there going to be more lockdowns? What happens when a vaccine becomes widely available? Will safety measures become unnecessary? Here’s what travelers are saying about their plans for 2021.
Many hoteliers feel they’re between a rock and a hard place right now: knowing they need a mobile app, yet concerned about the time and budget the purchase process takes. But it doesn’t have to be that complicated (or expensive!). Here’s how.
“People always have a choice. Do they want to go camping? Or do they want to go to a casino?” In the last part of our series, Ben Keller shares how casinos can build a future where casinos remain a top choice for consumers, regardless of world circumstances.
The best quotes. The best insights. The best strategies. In a year of complete disruption, find out what the hospitality and technology experts had to say at Cyber HITEC—and what they believe hoteliers should focus on in the next month, year, and decade.
What did you miss at Virtual G2E? Research, recovery strategies, and success stories. See which ones made the biggest impact—and what experts and operators had to say about the future of the gaming industry.
Find out what INTELITY’s casino expert Ben Keller believes to be the single most important trend of the next ten years—and why he predicts its effects will reach far beyond COVID—in the second part of our casino recovery series.
The most important challenge for hoteliers today? Keeping hotels clean and guests safe. But the most important challenge for hoteliers in the next 5-10 years? Shifting operations to a more environmentally friendly model. Here’s how to get started on both at the same time.
In the first part of a new series, casino expert Ben Keller answers a few of the most important questions casino operators are facing as they start planning their 2021 strategy. How is the industry doing? How is it changing? And what can casinos do to maximize revenue right now?
October is jam-packed with virtual hospitality events for hoteliers and investors—and we’re proud to announce we’re sponsoring three amazing conferences this month: The AHC Reimagined, Virtual G2E, and Cyber HITEC. See how to attend and chat with us there!
Low-contact service is a vital guest expectation in 2020—second only to cleanliness. But in the most unpredictable budget season hotels have ever faced, how can hoteliers create a 2021 budget that supports a contactless hospitality strategy without breaking the bank?
Last week, INTELITY CEO Robert Stevenson interviewed hotelier Kerrie Hunter about her experience using contactless tech to drive revenue and results in 2020. See her top quotes and insights from the conversation.
“What we did was visualize every step of the guest and staff experience, then ask: where can we make changes? Where can we remove waste and remove unnecessary touchpoints?” Read how Fairmont Miramar pivoted to a safe, digital guest experience during the shutdown.
Two new surveys asked over 10,000 consumers what they expect travel experiences to look like in 2020 and beyond. Here’s what they said.
With occupancy rates limited in many areas and stagnating in others, it’s impossible to overstate the importance of incremental revenue from dining and amenities. So, how can you tempt guests into spending more?
Consumers have come to expect digital convenience as they travel. But mobile hospitality has also become important for safety in the last six months—and the question isn’t if hotels will adopt mobile tools, but when. Here’s what to adopt first.
Experts like McKinsey & Company and STR predict a slow, steady recovery curve, not an upward spike for the hospitality industry—and STR’s latest reports show American growth in particular is stagnating. But is there a way for hoteliers to buck the trend? Yes.
The stress of reopening is undeniable, yet it doesn’t have to overwhelm your property. Strengthen the backbone of your property—your operations—to empower employees and accelerate your recovery timeline.
There’s no way around it: hotel stays are never going to be the same after COVID-19. But what is the new standard? Take an in-depth look at how guest-hotel interactions before, during, and after stays have changed.
In light of the massive spike in demand for contactless service, the INTELITY platform—which already included mobile dining—has been quickly upgraded with new features that create an entirely touchless hotel dining experience. Find out how.
If surging US cases are any indicator, COVID-19 will remain a concern for the foreseeable future. How can hoteliers soothe fear, limit turnover, and keep hotel staff safe as safety levels fluctuate?
With summer vacation on the horizon and safety still a concern for many travelers, hotels need to reduce face-to-face interactions while still providing top-quality service. How? Great communication every step of the way.
Find out how gaming leaders see casinos shifting from face-to-face experiences to contactless service in order to survive the coronavirus pandemic.
Are companies that invest in hospitality technology—especially during a crisis—setting themselves up for failure? Absolutely not. Here are the stats to prove it.
Get an in-depth breakdown of how you can use “Safe Stay” hotel guidelines to keep guests and employees informed and secure as you reopen.
Why is mobile key becoming so important to the guest experience? There are plenty of reasons, but let’s start with this: over half of the world’s population owns a smartphone, and consumers prefer using their phones to do everything. Now, that includes accessing their hotel room.