Ticketing

Our ticketing solution provides management and staff with a central location to manage, track, and dispatch guest requests, work orders, and preventative maintenance.
INTELITY GEMS back-office software service request dashboard
INTELITY back-office service request dashboard GEMS

Service Requests Made Easy

Get a high-level overview of all activity on your property in a single dashboard.

Service Recovery

Resolve guest complaints in real-time with our service recovery features. Team members can log guest complaints in GEMS® and track the steps taken to resolve issues before they escalate.

INTELITY GEMS back-office software work order detail

Preventative Maintenance

Using our ticketing solution to track preventative maintenance, hotel management can ensure their facilities stay in excellent working condition and significantly reduce operational costs by avoiding unexpected repairs or overhauls.

Work Order Checklists

Streamline your day-to-day operations with our work order checklists. As part of our Ticketing solution, this feature can improve your operational consistency and reduce the number of potential errors in multi-step work orders.

Want to Manage Back-of-House Activity from a Single Dashboard?

Integrations

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Mobile Key

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For additional information about our Mobile Key solution, download the PDF one-sheet after filling out this short form.

Mobile & In-Room Dining

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Guest Marketing

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Fill out this short form to access additional information about using our platform to market to your guests.

In-Room Tablets

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Integrations

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Smart Mirrors

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Casting

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For additional information about our Casting solution, download the PDF one-sheet after filling out this short form.

Live! Casino & Hotel Success Story

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For additional information about Live! Casino & Hotel and how they saw success leveraging Guest Marketing, download the PDF one-sheet after filling out this short form.

Mobile Check-In

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For additional information about our Mobile Check-In solution, download the PDF one-sheet after filling out this short form.