A brief message from our CEO regarding COVID-19​
INTELITY Senior Leadership - Robert Stevenson

Ticketing

Our Ticketing solution provides management and staff with a central location to manage, track, and dispatch guest requests, work orders, and preventative maintenance.

intelity ticketing solution
ticketing task management

More Than a Simple Ticketing Solution

Get a high-level overview of all activity on your property in a single dashboard.

  • Provides real-time updates on the status of tasks via push notifications, email, and SMS
  • View all guest requests, work orders, and preventative maintenance tasks
  • Available on desktop and mobile

More Than a Simple Ticketing Solution

Get a high-level overview of all activity on your property in a single dashboard.

  • Provides real-time updates on the status of tasks via push notifications, email, and SMS
  • View all guest requests, work orders, and preventative maintenance tasks
  • Available on desktop and mobile
service recovery

Service Recovery

Resolve guest complaints in real-time with INTELITY’s Service Recovery feature. This portion of our Ticketing solution allows staff members to log guest complaints in the INTELITY Staff platform and track the steps taken to recover the service.

  • Capture and track guest complaints
  • Track the service recovery steps
  • Identify service recovery costs and staff members involved in service recovery
  • Track escalations and common guest complaints

Service Recovery

Resolve guest complaints in real-time with INTELITY’s Service Recovery feature. This portion of our Ticketing solution allows staff members to log guest complaints in the INTELITY Staff platform and track the steps taken to recover the service.

  • Capture and track guest complaints
  • Track the service recovery steps
  • Identify service recovery costs and staff members involved in service recovery
  • Track escalations and common guest complaints
preventative maintenance detail

Preventative Maintenance

Using our Preventative Maintenance feature, hotel management can ensure their equipment remains in excellent condition and significantly reduce operational costs by avoiding unexpected maintenance.

  • Schedule and track all routine maintenance
  • Keep a digital record of completed tasks
  • Reduce operational costs
  • Better maintain equipment
preventative maintenance detail

Preventative Maintenance

Using our Preventative Maintenance feature, hotel management can ensure their equipment remains in excellent condition and significantly reduce operational costs by avoiding unexpected maintenance.

  • Schedule and track all routine maintenance
  • Keep a digital record of completed tasks
  • Reduce operational costs
  • Better maintain equipment
INTELITY mobile work order checklists

Work Order Checklists

Streamline your day-to-day operations with our Work Order Checklists feature. Part of our Ticketing solution, this feature can improve your operational consistency and dramatically reduce the number of potential errors in multi-step work orders.

  • Gives staff members a detailed breakdown of their tasks
  • Provides management with a comprehensive view of staff activity
  • Reduces the chance of error
  • Eliminates the need for paper lists and forms

Work Order Checklists

Streamline your day-to-day operations with our Work Order Checklists feature. Part of our Ticketing solution, this feature can improve your operational consistency and dramatically reduce the number of potential errors in multi-step work orders.

  • Gives staff members a detailed breakdown of their tasks
  • Provides management with a comprehensive view of staff activity
  • Reduces the chance of error
  • Eliminates the need for paper lists and forms

Manage All Activity from a Single Dashboard

Gone are the days where you have to check five different places to find out where your staff is and what they’re doing. Our Ticketing solution allows you to manage, track, and dispatch all staff activity from anywhere on your property.