With over 10 years of experience providing the hospitality industry with some of the most advanced software and technology available, INTELITY has become the leader in guest experience and workstream automation.
Founded by leaders with deep backgrounds in both hospitality and platform technologies, the company built successive tech iterations around key elements of the digital traveler’s journey.
These elements include many firsts including the first lobby guest-facing tablet system, the first digitized in-room service request system, the first hardware-agnostic Bluetooth mobile key solution, and the first out-of-the-box mobile app scalable to hotels of all shapes, sizes, and standards.
First Guest Services iPad Implementation
2010 at The Plaza Hotel New York
Our mission today remains much as was when we started on this journey more than a decade ago:
To provide our hotelier, residential, cruise, casino, and other customers with the most advanced guest experience platform available.
We provide a direct digital connection to guests, residents, and other end-users, while also supporting a suite of back-of-house workflow capabilities like ticketing, service recovery, and data intelligence. Though we have the guest and hospitality at heart, we are also not shy about our tech prowess. The INTELITY platform has been awarded a number of patents for the elegant technical solutions we have crafted.
2017 • 2018 • 2019 • 2020 • 2021 • 2022 • 2023
The platform’s enterprise mobile offering has been delivering the most advanced features available, like contactless mobile check-in, mobile key, and mobile food and beverage, for some of the world’s top hospital and residential brands, including Hilton, Hyatt, Four Seasons, Fairmont, Hard Rock, and Oakwood.
We look forward to serving you.
At INTELITY, we are thought leaders and innovators. We’re at the forefront of the industry and are constantly growing and improving our platform to provide our customers with the most advanced solutions for their needs.
The INTELITY management team is comprised of insiders from Silicon Valley and hospitality, including former executives of Hyatt, Hilton, Westmont Hospitality, Caesars, Facebook, Hewlett Packard, Fox Mobile, NXTV and SONY. Our board and advisors include former senior management from Hilton, Starwood, Aimbridge Hospitality, Disney, and CHMWarnick. INTELITY has offices in North America and Europe, and reseller partners located around the world.
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INTELITY is the global provider of the most comprehensive guest experience and staff management platform in hospitality.
Robert Stevenson is a tech and entertainment executive with more than 20 years of rich experience across a broad array of disciplines, including product and business development, marketing, engineering, and finance. Prior to the formation of INTELITY, Robert served as CEO of KEYPR, helping to lead the company to significant growth and also, Head of Content Strategy for Oculus, the world’s largest VR & AR platform purchased by Facebook for $3Bn. Robert was also Chief Product Officer at Sony Computer Entertainment’s GAIKAI, acquired for $380M, with a corporate reporting line into Sony Interactive Entertainment, where he led the global brain trust behind the world’s largest game streaming service, PlayStation Now. Robert has an MBA from Northwestern University’s Kellogg School of Management and has completed undergraduate studies in Design and Computer Science at North Carolina State University. He is a seed investor in a number of tech and F&B start-ups and works with young entrepreneurs and advisory boards to help them reach their goals. When Robert is not focused on building great businesses, he spends his time with family, friends, and wine… often in joyful combination.
Brian Wynne directly oversees INTELITY’s legal and business affairs, human resources and corporate operations, and he serves as the company’s corporate secretary. He has extensive global experience working in the mobile, technology, entertainment, and digital media industries. He has worked as Senior Vice President of Business Affairs, Operations & Legal at Freenet Digital; Senior Vice President of Business & Legal Affairs at Jesta Digital, where he was also the co-head of worldwide business and legal affairs; and Senior Vice President of Business & Legal Affairs Fox Mobile Group in Los Angeles. Brian also worked for Sony Pictures Entertainment, primarily in the business and legal affairs department at Sony Pictures Digital. Before joining Sony, Brian was in private practice in Los Angeles. He is INTELITY’s “Chief Los Angeles Dodgers and Rams Officer.”
Senior Vice President of Sales Benjamin Keller brings over 15 years of hospitality industry expertise to INTELITY. He was previously Senior Vice President of Sales at KEYPR, which merged with INTELITY in 2018. Before KEYPR, he worked for Scientific Games (formerly Bally Technologies), where he oversaw software sales for the Central and Western United States and key corporate accounts. Benjamin has an extensive background working with both tribal and non-tribal operations in the hotel and casino-hotel space across the country. He is a graduate of the University of Idaho, or, as some call it, the “Harvard of the West!”
Sabir Jaffer co-founded KEYPR in 2013 and was the company’s Senior Vice President before it merged with INTELITY in 2018. He started in hospitality management as General Manager of various hotel assets owned and operated by Westmont Hospitality Group. In 2004, he formed Merit Hospitality Services, providing general hospitality consulting, acquisition and disposition, market repositioning, and hotel operations expertise. He has 25 years of experience in the lodging industry and now specializes in asset management and investment for hotel real estate. He is a Bob Marley fan; also, he and his wife recently set the goal of running across as many famous bridges as possible. Four down.
Celeste Fisher is a Certified Public Auditor with over 20 years of experience in the Finance and Audit industries, and currently serves as the Senior Vice President of Finance at INTELITY. As a native of The Netherlands, she offers rich international expertise and has worked extensively throughout Europe and North America for companies of all sizes in varied industries, from Production to Service. Before joining INTELITY in October 2020, Celeste spent six years at Frontline Performance Group as their Global Corporate Vice President of Finance. In her free time, you can find her riding her Dutch bicycle across town, spending time with her kids, and visiting new places (especially anywhere with a beach!).
Matthew Lynch joined the INTELITY product team in 2019 and was promoted to VP of Product Management in 2020. He brings more than a decade of experience in hospitality, where he led mobile strategy for such brands as Four Seasons, Fairmont, and Delta Hotels. Most recently, he spent 4 years with Marriott where he oversaw the merger of Marriott and Starwood loyalty products on digital platforms. During his decade-long tenure at Accenture, he consulted internationally across industries to execute enterprise strategy. He has helped the largest hospitality brands engage directly with their customers via innovative mobile products and guest experiences. Born to parents in the airline industry, Matt’s hospitality roots run deep. When departing his Toronto base, Matt can be found on the ski slopes or with his wife traveling abroad, discovering local hospitality.
