The Unified Guest Experience Platform for Hospitality
Where every interaction, insight, and service comes together—so your team operates smarter and your guests feel unmistakably cared for.
A Complete Unified Platform for Modern Hotels
Mobile-First Guest Experience
- Offer a seamless arrival with mobile check-in & digital keys.
- Eliminate lobby lines and elevate your guests’ first impressions.
- Power arrivals with your PMS and smart lock integrations.
Unified Guest Communication
- SMS, WhatsApp, and in-app messaging, in one unified inbox.
- Automate confirmations, reminders, and common responses.
- Track every interaction with real-time insights.
Service Delivery & Revenue Optimizations
Requests, work orders, IRD, upsells, F&B ordering. Delivered seamlessly across mobile or optional in-room devices.
Operational Automation & Staff Productivity
Auto-routing of tasks, streamlining workflows, reducing manual work. One platform powering housekeeping, engineering, and guest engagement.
In-Room Digital Experience
- Whether mobile-only, tablets, or a hybrid model, Intelity offers flexible options without locking you into hardware.
Why Top Hotels
Trust Intelity
- Used by top luxury hotels & resorts worldwide.
- Seamless PMS, POS, and IoT integrations.
- Proven to increase guest satisfaction, operational efficiency, and revenue.
- 92% guest engagement on promotions, 45% increase in mobile dining orders.
New: GEMS® 2.0 – The Completely Overhauled Core of the Intelity Platform
Experience the smartest way to manage hotel operations and elevate the guest journey.
GEMS 2.0 is more than just an upgrade, it’s the intelligent control center for every digital touchpoint across your property. Designed with flexibility, automation, and simplicity in mind, GEMS 2.0 empowers your team to work smarter while delivering seamless, personalized service.
Key Capabilities of GEMS 2.0:
“We’ve reimagined INTELITY to be invisible to the guest, but indispensable to your team.”
— Steve Proctor, CEO
Watch Direct Rebooking Rates Rise
Stop OTA fees bleeding out RevPAR. Our customers see an average lift to direct bookings of 4%.
What Users Are Saying
The platform allows us to make changes on the fly to in-room dining and other information that helped us achieve our guest satisfaction goals.
Ramon Serrano
Royal Blues Hotel
INTELITY’s Platform creates a seamless digital interaction by adding another avenue of communication.
Christopher Wylie
The Ranch at Laguna Beach
INTELITY is one of the industry’s leaders in providing guest-facing digital experiences for hotels.
Brennan Gildersleeve
Equinox Hotels
GEMS is an absolutely vital tool for managing reactive jobs.
Andras Goldsbrough
Bankside London
See the Platform in Action
Schedule a personalized demo for a guided tour through our hospitality platform.