The latest innovation and trends in contactless guest experience and the products that are revolutionizing the service industry.
Small changes can have large impacts; don’t miss an opportunity to get a 5-star rating every time Professionals working in the hospitality industry know the top guest review websites rank based on a combination of quantity, recency, and quality of your reviews. It’s not hard to see how good, recent reviews can help bury and […]
What shifts in guest behavior mean for hoteliers in the coming days. The hospitality industry has been waiting, hoping, and working tirelessly to facilitate a return to pre-pandemic occupancy rates. According to STR and Tourism Economics Hotel, occupancy is expected to continue trending upward from the historic lows of 2020, averaging 63.4% for the year. […]
In the age of personalization, loyalty programs are evolving to elevate guest experience and increase incremental revenue. Many, if not most, hotels, resorts, and casinos utilize some form of loyalty program, but how effective are the loyalty programs in place? A stagnant loyalty program does little to motivate return stays or advance revenue streams. A […]
Curate your hotel content to improve guest satisfaction and deliver a memorable guest experience When the hospitality industry made the big shift to contactless solutions during the pandemic, a wave of properties invested in features like mobile check-in and mobile key. But those features only scratch the surface on how a comprehensive hotel app that […]
A brief breakdown on how a guest experience platform can meet today’s guests’ unique needs. In the past couple of years, consumer behavior and preferences have shifted as they became accustomed to engaging in personalized and digital experiences in their daily lives such as using fitness apps, ride shares, and food delivery. Hotels need to […]
Discover five guest marketing strategies to boost revenue According to a recent survey by Hotelogix, 83% of guests prefer to receive hotel service promotions on their mobile devices. As more travelers become accustomed to using their mobile devices to manage their daily lives, a hotel app creates endless opportunities to reach guests when they are […]
