The latest innovation and trends in contactless guest experience and the products that are revolutionizing the service industry.
There’s no way around it – the hotel industry, and the travel sector in general, are facing unprecedented times. The novel coronavirus (COVID-19) outbreak has effectively halted both business and leisure travel, dramatically reducing occupancy rates around the world. At INTELITY, we understand the vital role that hospitality technology plays in increasing guest satisfaction and […]
Hospitality technology solutions are playing an increasing role in improving guest satisfaction, and subsequently, guest loyalty. Investing in experience and management technologies is an effective way of providing an exceptional experience before, during, and after a guest arrives at their destination. By improving guest satisfaction and loyalty, technology also plays a critical role in driving […]
How to forge a mobile connection with guests, improve guest experiences, optimize business operations, and stay ahead of competitors Technology continues to play a crucial role in meeting the expectations of mobile-first travelers. According to a recent study conducted by American Express and Ebiquity, the top three expectations from travelers are: Excellent service Timely delivery […]
How a smart digital strategy can help overcome digital pitfalls Do any of these problems sound familiar? Engaging mobile-first guests Creating personalized experiences that resonate with your customers Maintaining a competitive advantage in a highly saturated industry Handling costly and time-consuming training for high-turnover staff Solve these problems, and you’re exponentially closer to delivering on […]
Given the worldwide increase in smartphone usage, it should come as no surprise that nearly two-thirds of travelers rely on mobile apps during trips. OTAs, rideshare companies, and airlines have embraced this trend and created seamless mobile experiences for travelers. For hotels, offering a mobile app can not only meet travelers’ technology-focused expectations but can […]
While at The Hotel Experience Expo in New York City, INTELITY CEO Robert Stevenson participated in a panel on “Measuring Funding and ROI of Your Technology Investment” alongside ALICE President & Co-Founder Alex Shashou, and Expedia Senior Director of Market Management Deb Surden. Moderated by AAHOA Secretary Neal Patel, the panel focused on how technology […]
