The latest innovation and trends in contactless guest experience and the products that are revolutionizing the service industry.
Last week, INTELITY CEO Robert Stevenson interviewed hotelier Kerrie Hunter about her experience using contactless tech to drive revenue and results in 2020. See her top quotes and insights from the conversation.
“What we did was visualize every step of the guest and staff experience, then ask: where can we make changes? Where can we remove waste and remove unnecessary touchpoints?” Read how Fairmont Miramar pivoted to a safe, digital guest experience during the shutdown.
Two new surveys asked over 10,000 consumers what they expect travel experiences to look like in 2020 and beyond. Here’s what they said.
With occupancy rates limited in many areas and stagnating in others, it’s impossible to overstate the importance of incremental revenue from dining and amenities. So, how can you tempt guests into spending more?
Consumers have come to expect digital convenience as they travel. But mobile hospitality has also become important for safety in the last six months—and the question isn’t if hotels will adopt mobile tools, but when. Here’s what to adopt first.
Experts like McKinsey & Company and STR predict a slow, steady recovery curve, not an upward spike for the hospitality industry—and STR’s latest reports show American growth in particular is stagnating. But is there a way for hoteliers to buck the trend? Yes.
