The latest innovation and trends in contactless guest experience and the products that are revolutionizing the service industry.
Short-term and long-term strategies to future-proof properties and recoup hotel losses once travel resumes and the pandemic is contained The COVID-19 pandemic has plunged the travel sector into a cloud of uncertainty. As the result of worldwide travel slowing to a near standstill, US occupancy rates have declined over 67% compared with the same time […]
The right tools can help you do more with less With the coronavirus outbreak causing dramatic shifts across the hospitality industry, many hoteliers may be faced with the unfortunate and difficult task of maintaining operations with a limited staff. While hotels may be asked to do more with less during this period of uncertainty, understanding […]
There’s no way around it – the hotel industry, and the travel sector in general, are facing unprecedented times. The novel coronavirus (COVID-19) outbreak has effectively halted both business and leisure travel, dramatically reducing occupancy rates around the world. At INTELITY, we understand the vital role that hospitality technology plays in increasing guest satisfaction and […]
Hospitality technology solutions are playing an increasing role in improving guest satisfaction, and subsequently, guest loyalty. Investing in experience and management technologies is an effective way of providing an exceptional experience before, during, and after a guest arrives at their destination. By improving guest satisfaction and loyalty, technology also plays a critical role in driving […]
How to forge a mobile connection with guests, improve guest experiences, optimize business operations, and stay ahead of competitors Technology continues to play a crucial role in meeting the expectations of mobile-first travelers. According to a recent study conducted by American Express and Ebiquity, the top three expectations from travelers are: Excellent service Timely delivery […]
How a smart digital strategy can help overcome digital pitfalls Do any of these problems sound familiar? Engaging mobile-first guests Creating personalized experiences that resonate with your customers Maintaining a competitive advantage in a highly saturated industry Handling costly and time-consuming training for high-turnover staff Solve these problems, and you’re exponentially closer to delivering on […]
