The latest innovation and trends in contactless guest experience and the products that are revolutionizing the service industry.
Refining your brand’s service culture can have exponential effects on the guest experience and create a return customer for years to come We all know the importance of good customer service. But have you ever taken the time to evaluate your property’s service culture? The standards you set for your hotel’s service culture can make […]
Protecting guest’s information and combating against an online security breach can be achieved by selecting a secure platform For any IT director, a data breach is a worst-nightmare scenario. And hotels are no stranger to these types of security breaches. IHG Hotels has been the subject of hackers on multiple occasions, most recently in September […]
Smart-Room Tablets and Mobile Apps can help hotels anticipate customer needs and target guests when they are most engaged — improving the guest experience in the process As hoteliers, providing the best guest experience possible is always the Priority No. 1. Fulfilling in-room dining requests in a timely manner, booking spa appointments for weary travelers, […]
Mobile apps and smart room tablets automate upselling in hotels — driving additional revenue without overwhelming staff There are many benefits of upselling to the customers who stay at your property. But when a manager thinks of the benefits of upselling in hotels, they might also stumble over the workload increase for their staff. Enter […]
Simple ways to elevate the holiday season traveler’s guest experience using hotel technology It’s (almost) the most wonderful time of the year — and that means holiday season travelers will soon descend upon your property. According to a recent article from Business Insider, Expedia has reported searches for holiday travel are up 25% for Thanksgiving […]
Smart-room tablets are a simple way to drive non-room revenue at your property As a hotelier, looking for ways to drive non-room revenue is a key focus point of your business. From room service orders to selling hotel-branded merchandise to sharing information about your property’s spa, smart-room tablets are a convenient way to promote on-site […]
