Picture this: A mother of three slumps against the hotel lobby wall, desperately trying to entertain her overtired children after a long flight. Down the hall, a business executive paces outside his room, wincing at the constant ding of the nearby elevator that’s destined to disrupt his crucial presentation prep. These are the daily realities … Continue reading From Upsell Hassle to Harmony: Less Time on Phones, More Time with Guests