Are You Meeting the Expectations of Today’s Mobile-First Guest?
The mobile phone is now the guest’s command center. Over 80% of travelers use their smartphones to check in, make service requests, and access hotel services. That’s why INTELITY’s combination of Nexus and GEMS is purpose-built to deliver seamless, mobile-first hospitality.
With a mobile guest experience designed to feel intuitive and branded, you give your team a smarter way to meet modern expectations while maintaining service excellence.
Can You Turn Mobile Interactions Into Revenue Opportunities?
Mobile is no longer just about convenience. Used correctly, it can drive revenue and repeat business. With Nexus and GEMS, hotel teams can personalize the in-app engagement strategy using guest data points like:
- Past F&B orders
- Guest location
- Service history
These insights power contextual hotel messaging, such as reordering a guest’s favorite breakfast or promoting spa treatments to a wellness-focused traveler. These moments feel tailored, not transactional, and they consistently increase on-property spend.
How Do You Personalize Service Without Overwhelming Our Team?
The GEMS 2.0 platform automates guest messaging and prompts with subtlety and precision. Every mobile interaction follows our “right time, right tone” design principle to ensure it feels supportive, not disruptive.
For example, a proactive apology with loyalty points can resolve a minor service delay before it escalates, creating a moment of unexpected delight.
This approach improves guest satisfaction while reducing pressure on your staff. The system works behind the scenes to create high-impact, low-effort results.
Can We Handle Guest Requests Faster and More Effectively?
To support real-time coordination, INTELITY now includes In-App Messaging—a new feature that enables staff-initiated conversations with guests right inside the branded app.
Whether sending check-in confirmations, responding to concierge requests, or following up with a late checkout offer, your team can:
- Schedule or trigger messages automatically
- Use templated replies for FAQs
- Review conversation history for continuity
This feature strengthens your guest messaging platform, reduces call volume, and supports cross-departmental coordination without needing external tools.
What Kind of Results Can You Expect From Mobile-First Service?
Across the INTELITY portfolio, hotels leveraging our platform report:
- 45% boost in guest satisfaction
- 30% faster response time to guest requests
- Higher revenue from targeted, in-stay promotions
A well-executed mobile guest experience isn’t just a tech upgrade. It’s a competitive advantage. GEMS and Nexus help you unlock real-time hotel engagement, stronger loyalty, and better operational ROI.
Ready to Make Your Guests’ Stay Memorable?
📍 Book a Personalized Demo to see how Nexus AI Concierge and GEMS 2.0 help your hotel deliver an intelligent and unforgettable mobile-first experience.