Hotel management is evolving fast. At INTELITY, we’re focused on making guest service more personalized and operations more efficient, with technology that feels intuitive, not intrusive. From digital check-in to in-room service, our platform is designed to help hotels do more with less friction.
GEMS® 2.0: The Intelligent Operations Core
GEMS 2.0 is the control center behind the guest experience. It empowers hotel staff to manage service requests, housekeeping, guest messaging, content updates, and more, all from one centralized platform.
As CEO Steve Proctor put it:
“Every digital touchpoint serves as both a service and a sensor, creating an intelligent ecosystem that enhances rather than replaces human connections.”
What GEMS 2.0 Can Do for You
From front desk to facilities, GEMS 2.0 simplifies hotel operations and enhances responsiveness. Here’s how:
- Streamlined Task Management: Route service requests, maintenance, and room status updates instantly.
- Guest Messaging and Feedback: Stay connected with guests in real time through multiple channels.
- Dynamic Content Control: Update menus, promotions, or welcome messages in minutes.
- Operational Visibility: Monitor performance, response times, and team workload at a glance.
Real Results from Real Hotels
Hotels using the INTELITY platform are seeing tangible benefits:
- Up to 35% more in-room dining revenue with digital ordering
- 92% guest engagement via in-app messaging and notifications
- Over 45 hours saved monthly on manual staff tasks
- 34% higher average check sizes at Luxe Sunset Blvd. through mobile upselling
Nexus Hub: Hospitality Intelligence, Unified
Looking to unlock deeper insights? That’s where Nexus Hub comes in.
Nexus will unify data from across your property’s systems; PMS, POS, guest apps, room controls. Then present real-time analytics for smarter decision-making. Whether it’s identifying high-performing teams, optimizing guest engagement, or improving operational efficiency, Nexus puts actionable insights at your fingertips.
Ready to Modernize Your Guest Experience?
INTELITY helps hotels deliver faster service, stronger loyalty, and measurable ROI. Whether you need seamless operations with GEMS 2.0 or unified intelligence with Nexus Hub, we’re here to help you elevate every touchpoint.
Schedule a demo and experience the future of hotel technology today.
