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GEMS®

GEMS (Guest Experience Management System) by INTELITY

Our Guest Experience Management System, GEMS®, is everything your team needs to elevate guest experience and streamline their day-to-day operations.

Key Products & Features

  • Ticketing & Work Orders
  • Content Management
  • Digital Dining
  • Guest Marketing
  • Digital Storefronts
  • Business Intelligence
  • Guest Feedback
  • Mobile Device Management
  • Concierge

Service Request Management

Delight Your Guests

Your team can focus on guest satisfaction fielding service and maintenance requests, while keeping up with preventative maintenance and work orders, all from one ticketing hub.
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INTELITY GEMS CMS Menu dragged item

Content Management System

Quick & Easy Content Updates

GEMS allows your team to manage the content of your mobile app and smart-room tablets all from one place. Make real-time updates to your digital compendiums, food and beverage menus, and digital storefront items — while avoiding printing and distribution costs.

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INTELITY GEMS Dining Highlight

In-Room Dining

Digital Menus & Ordering

Automate and track digital dining requests from order to delivery reducing human error and streamlining the dining experience for your guest and your team.
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Guest Marketing

Tools for Digital Engagement

GEMS provides your team an efficient way to manage digital marketing campaigns from a single dashboard.
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GEMS Guests tab in a browser window
GEMS Dashboard in a browser window

Business Intelligence​

Actionable Data

View guest usage data and feedback to make more informed business decisions with GEMS BI tools.

Gain insight into who’s staying at your property and what they’re interested in with Guest360™ — a 360-degree view of your guests and their digital activities.
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Guest Feedback

Avoid Service Recovery

Track guest feedback for dissatisfaction and identify common issues so your team can prevent escalations before they happen.

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Device Management

Mobile Device Management

Keep the connected devices throughout your property up-to-date and running smoothly without disrupting your guests’ stay.
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Screenshot of GEMS Configuration, part of the R5 INTELITY Platform

GEMS® Configuration

Platform Setup, Simplified

Until now, configuring the INTELITY Platform has required experienced hands with a wealth of platform knowledge. We’re simplifying the process and unifying the tools it takes all under one dashboard in GEMS.

  • Consolidated platform configuration under GEMS
  • Tool tips and quick access to help documentation
  • More efficient property deployments

Looking for More Efficiency in Your Team’s Daily Operations?​

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INTELITY empowers luxury properties to simply deliver refined digital experiences.

Orchestrate moments your guests will always remember.
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