GEMS 2.0
The all-in-one hospitality platform unifying guest experience and staff operations with AI personalization, mobile check-in, mobile key, and 150+ integrations.
Key Products & Features
- Mobile Check-In
- Digital Key
- Content Management
- Digital Compendium
- In-Room Tablets
- Service Ticketing
- Guest Messaging
- Smart-Room Controls
- Menu Management
- AI Personalization
Content Management System
& Digital Compendium
Digital Content & Compendium
Replace paper guides and menus with a dynamic, branded hub. Guests see up-to-date property info, dining, and promotions instantly across all devices.
Mobile Check-In & Digital Key
Seamless Mobile Access
Skip the front desk with mobile check-in, ID capture, and secure digital keys. Create faster, contactless arrivals and reduce front desk congestion.
Service Requests & Ticketing
Guest Requests Made Simple
Service requests are routed directly to staff via smart ticketing. Guests get fast responses, while managers track performance and trends in real time.
AI-Powered Personalization via Nexus Hub
Personalized
Guest Journeys
AI-powered personalization anticipates needs. From upsell prompts to service automation, Nexus Hub ensures every interaction feels tailored.
Smart-Room Controls
Smart-Room Comfort
Guests manage climate, lighting, and entertainment from their device or tablet. Properties cut energy costs while delivering modern luxury.
Menu Management & Reservations
Streamlined Dining
& Reservations
Mobile and in-room ordering drives 20–35% higher dining revenue. Real-time menu and reservations management keep operations smooth.
Multi-Property Organization
& Staff Tools
Integrated Staff Efficiency
All requests, content, and updates live in one platform. Teams save 45+ hours per month while focusing on guest-facing service.
Theme Editor & Brand Controls
Enterprise Branding & Control
Ensure every property reflects your brand. Multi-property tools enforce logos, fonts, and themes, while allowing local content flexibility.