Meet Guests Where They Are—Without Creating More Work for Your Team
Today’s guests don’t want to call, wait, or chase down information. They want answers now—through the channel they already use. With Intelity Messaging, you give them exactly that: SMS, WhatsApp, and in-app messaging wrapped into one flexible, staff-friendly system.
Whether it’s a VIP asking for feather pillows, a group requesting early check-in, or an automated reminder firing before arrival, your team stays organized, your operations stay smooth, and your guests feel taken care of instantly.
Why It Matters
Great Service Starts With Great Communication.
When guests have to call or walk down to the front desk, the moment is already lost. With instant messaging, your staff can respond the moment a guest needs something and turn every request into a five-star experience.
What You'll Love About It
Because great guest service doesn’t have to mean running around. With smarter communication, your team can focus on making guests feel at home
How It Works
From Message to Action, in Seconds
- Guest sends a message from their phone or in-room tablet
- GEMS automatically routes it to the right team
- Staff responds or resolves in real time
- The guest gets instant confirmation and feels taken care of