Say Hello to Intelity’s New ‘Voice Request’


Amazon’s Alexa enhances the guest experience by giving guests immediate access to room controls, hotel services, restaurant information and more.

Intelity is unveiling yet another tool designed to enhance guest experiences. Intelity Voice Request is a product that leverages Amazon’s Alexa to give guests immediate access to room controls, hotel services, restaurant information and more. The hands-free device, powered by the cloud-based digital assistant, enables guests to speak to their room with voice-activated commands.

“Voice Request acts as a personal butler for each guest,” said David Adelson, Intelity President and CEO. “It’s effortless and convenient, enabling guests to adjust room temperature, turn on the lights or TV, open and close drapery, and perform a range of other tasks with just a few simple voice commands. If a guest would like to know what to do while exploring a destination, they can ask, ‘Hey Alexa, what are some attractions near me?’ This will give the guest quick and easy access to information without having to call the front desk or go down to the lobby.

“We believe that Voice Request will change the way today’s hotel guests interact with their rooms during their stay,” Adelson said. “As the leaders in hospitality technology, we can customize Voice Request to use any phrase or command that the hotel desires, giving each guest a branded take on guest service. Intelity Voice Request is at the forefront of technology, enabling an easier and more accessible way to connect with guests to best serve them.”

Features of Intelity Voice Request include:

  • Hotel information
  • Guest services
  • Valet request
  • Frequently Asked Questions
  • Alarm clock
  • Music
  • Weather
  • Local attractions
  • Flight information

Voice Request for Meeting Spaces Too

Intelity Voice Request enables hotels to bring the power of voice command to the conference space. It enables meeting planners to conduct business with a constant connection to their staff through the tool. The tool includes requests for thermostat control, replenish beverages, bring beverages and add supplies.

Voice Request examples in the meetings environment include:

  • “Tell the hotel to set the temperature to 75 degrees.”
  • “Tell the hotel that we would like more coffee.”
  • “Tell the hotel that we would like more water.”
  • “Tell the hotel that we need more chairs.”

When voice prompts are made, Intelity Voice Request connects to the ICE: Control Panel and creates a request directly with the appropriate hotel staff. The tool can also answer simple questions, such as, “What’s the WiFi password?” to keep the guest services phone open for more pressing matters.