Fairmont Miramar Hotel & Bungalows Selects KEYPR as Exclusive Guest Experience Technology Partner


We pride ourselves on providing a luxury experience that is efficient and unobtrusive… KEYPR addresses all of those needs in one neat package.

KEYPR®, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that Fairmont Miramar Hotel & Bungalows has deployed its expansive hospitality platform.

“We pride ourselves on providing a luxury experience that is efficient and unobtrusive, and as our guest demographics diversify, we must find ways to cater to growing technological needs while maintaining the service we are known for,” said Matthew Lehman, Fairmont Miramar’s General Manager.  “KEYPR addresses all of those needs in one neat package.”

Through the hospitality technology platform, Fairmont Miramar guests and staff have access to a custom mobile app, in-room tablets and Guest Experience Management System (GEMS®) which combined will dramatically improve operational efficiency, open up new revenue streams, and meet the expectations of today’s connected traveler.  In Q1 2018, the hotel will deploy KEYPR’s keyless entry system.

In addition to a seamless PMS integration, KEYPR has partnered with Royal Service, a Fairmont Raffles Hotels International technology solution that manages hotel operations around guest services for Fairmont properties. KEYPR’s integration with Royal Service allows guests to request specific activity items i.e. extra towels or room service through their in-room tablets and mobile guest applications.  Hotel staff will be able to customize and efficiently manage the completion of these activities from their Royal Service dashboard as well as notify the guest when their request has been completed.

“We are thrilled to launch at the Fairmont Miramar, our first Fairmont property,” said KEYPR CEO Robert Stevenson. “With its multiple amenities and iconic stature, the Fairmont is perfectly poised to benefit from all the broadest guest experience platform on the market today.”