Award-winning boutique hotel looks to hospitality’s broadest platform to help enhance the spirit of Aloha
INTELITY®, the provider of the broadest enterprise guest engagement and staff management platform for hospitality, announced today that its platform is now live at The ISO, an award-winning boutique hotel located in the lush Garden Isle of Kauai, managed by Castle Resorts & Hotels.
The boutique oceanfront property now offers guests a custom mobile app with full mobile key support, in-room tablets, messaging, and casting, all powered by INTELITY. Using the customized mobile app, guests are able to check-in and out; communicate with staff before, during, and after their stay; access information about the property and its amenities; access their rooms through the mobile key feature; and more. In-room tablets function as a digital compendium and allow guests to request services, place in-room dining orders, access information about the resort and local area, and stream their favorite movies and TV shows to the in-room TV via INTELITY’s casting solution. When used in combination, these features will dramatically elevate and streamline The ISO’s guest experience.
“We chose the INTELITY platform because it allows us to address multiple pain points within both our guest and staff journeys,” said Robin Graf, Castle Resorts & Hotels VP of Operations. “We are thrilled to have found a platform that allows us to cater to digital-first travelers and streamline our operations at the same time.”
In addition to the implementation of guest-facing features, the property also uses INTELITY’s back-office dashboard to streamline staff workflows and drive operational efficiency. Using this dashboard, operations teams will have the ability to track, manage, and organize service requests, work orders, daily tasks, housekeeping, and preventative maintenance. INTELITY’s platform also integrates with The ISO’s property management system, Newyse.
“It is an honor to work with such a beautiful, award-winning property, like The ISO,” said Sabir Jaffer, INTELITY SVP of International Sales. “Castle Resorts & Hotels is known for creating an immersive experience and we are proud to help them further elevate their guests’ experience while enhancing their operational efficiencies.”