AAA Four-Diamond Thunder Valley Casino Resort Selects INTELITY for End-to-end Digital Transformation

The California property is partnering with INTELITY to supply guests with brand new in-room tablets and mobile capabilities that power a seamless, contactless stay

INTELITY®, the developer of hospitality’s most comprehensive guest experience and staff management platform, announced today a new deal with Thunder Valley Casino Resort in Lincoln, California. The AAA Four-Diamond property will deploy the full INTELITY platform, embracing mobile, in-room, and staff technology in an innovative overhaul of their operations and guest experience.

From before they even arrive for their stay until they depart, resort guests will have access to a full-flow digital experience, thanks to in-room tablets and a branded mobile app. When the platform is in place, guests will be able to skip the front desk and check in directly from their smartphone. Upon reaching their room, they’ll be able to activate a digital room key, and enter without a single point of contact.

Once in their room, a luxury 10-inch tablet will be available to further cater to their every need, giving them control over their room’s lighting and thermostat, as well as digital access to everything the resort has to offer. From then on—whether they’re in their room or on the casino floor—guests will be able to book activities, make reservations, order food, and more, all from their own device or their in-room tablet. Then, when it’s time to check out, it’ll simply be a matter of digitally viewing their folio and clicking to check out—leaving the same way they came, without unnecessary contact.

“Our top priority is to ensure guests have safe, 24/7 access to everything the resort has to offer at their fingertips,” said Joel Moore, VP of Hotel Operations at Thunder Valley Casino Resort. “That’s why we’re excited to give guests unparalleled convenience and peace of mind by implementing the INTELITY platform. By offering contactless services and mobile capabilities, we’re ensuring they have what they need to create a memorable experience.”

At the same time, the INTELITY platform’s suite of staff management tools, GEMS®, will help automate procedures and save valuable staff time. Thanks to deep business insights captured in the platform, the team will be able to propel ongoing process improvements, giving employees the tools and time to deliver even better guest service.

The award-winning resort will also be able to customize messaging and promotions for special events and groups, providing unique opportunities to personalize experiences and connect the hotel with the casino floor, driving revenue and satisfaction. And as health concerns remain in play, the communication and contactless capabilities offered by the INTELITY platform will enable essential protection for guests and staff.

“It’s no wonder Thunder Valley Casino Resort has consistently been named a Four Diamond resort by AAA,” said Benjamin Keller, INTELITY SVP of Sales. “This is an exceptional resort that truly understands what’s next for the hospitality industry and is taking an innovative step forward, enhancing every part of both the guest and staff experience to ensure the highest levels of safety and satisfaction to everyone who steps foot on the property.”

To find out more about how mobile and in-room technology can provide low-touch, high-quality service to guests, request a demo.

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