This week, INTELITY earned Hotel Tech Report’s level I Global Customer Support Certification (GCSC) for its investments into tools, processes and strategies to ensure the ongoing success of its customers across four of the key pillars of the GCSC Rubric including: pre-emptive support, reactive support, coaching and customer validation.
“Assessing a company’s support infrastructure is one of the most critical things we can do to help hoteliers vet technology vendors,” shared Jordan Hollander, CEO of Hotel Tech Report. “By achieving Hotel Tech Report’s Level I Global Customer Support Certification, hoteliers can rest assured that INTELITY has the critical support infrastructure needed to support their customers.”
The Hotel Tech Report GCSC certification program analyzes software vendors along critical dimensions of customer support infrastructure in order to help hoteliers minimize risk and maximize positive outcomes when selecting technology partners. In order to become certified, companies must open their internal systems to Hotel Tech Report for assessment along HTR’s rigorous 34-point GCSC Rubric.
“INTELITY is a company built by hoteliers for hoteliers. It’s important to us that we provide not only the technology hoteliers need, but also the support their staff needs to use our platform successfully. Live hotel and F&B operations can be hectic and teams have limited time to deal with challenges from any type of technology,” said INTELITY CEO Robert Stevenson. “That’s why we strive to provide our customers with a best-in-class support experience focused on thorough training and documentation, timely issue resolution, and regular customer one-on-ones to ensure each property and brand is able to create the exceptional guest experience modern travelers expect.”
Interested in learning more about our customer support? Check out the full announcement, with an in-depth look at our processes and reviews on Hotel Tech Report.
To find out more about the INTELITY platform, request a demo.