GEMS 2.0 is Changing the Conversation at Luxury Hotels.
Sensei Porcupine Creek is an ultra-luxury private estate in Rancho Mirage California near Palm Springs, where guests retreat to a thoughtfully curated mix of villas, casitas, and main-house rooms. Service is defined by the things you don’t have to ask for such as pre-arrival preferences anticipated, wellness, golf, and tennis experiences personalized, and private buyouts and weddings choreographed end to end.
For the team at Sensei Porcupine Creek, every system behind the scenes must support a service model built on intimacy and discretion.
The Challenge: INTELITY was working as in-room dining and tablet, but the team had only scratched the surface of what it could do.
The Solution: A More Intuitive Platform with GEMS 2.0
The Results: A conversation shift from narrow, dining-focused use cases to platform-wide exploration involving service requests & work orders, PWA access and guest adoption, targeted content and personalization, and analytics.
“Before GEMS 2.0, I’d reach out to INTELITY because I just didn’t know how to manage content. After being walked through the new interface, most of it made sense without much explanation. It was straightforward and obvious.” — Joel Walker, IT Manager, Porcupine Creek
To understand how Sensei Porcupine Creek is taking full advantage of GEMS 2.0 download the PDF and read the full case study here.