Reducing guest phone calls by 70% was a game changer for this luxury hotel.
The Ranch at Laguna Beach is a luxury coastal resort known for its intentional design, wellness-driven experiences, and highly personalized service. Every interaction is meant to feel thoughtful — never transactional.
For the team at The Ranch at Laguna Beach, technology must quietly enhance hospitality, not interrupt it.
The Challenge: Staff were spending too much time managing constant phone calls for requests, dining orders, and basic information.
The Solution: Unified, In-Room Digital Engagement
The Results: -70% reduction in guest phone calls and reduced operational friction for in-room dining, without adding headcount.
INTELITY helps us be more efficient all around by being able to reduce staff tasks and reduce phone calls to the front desk. It continues to streamline our operations.” — RJ Bear, Assistant General Manager, The Ranch at Laguna Beach
To understand how The Ranch at Laguna Beach reduced phone calls by 70 percent, download the PDF and read the full case study here.