Improve Operational Efficiency

Ease administrative stress and reduce mistakes with GEMS, our Guest Experience Management System. Leverage insightful data and a suite of dedicated tools to automate and streamline daily operations, manage incremental revenue streams, and aid in elevating the guest experience.

Key Products & Features

Ticketing

Organize the Day-to-Day

Resolve customer complaints quickly, schedule preventative maintenance, and streamline operations from a single dashboard.

INTELITY Back Office GEMS Ticketing
INTELITY Back Office GEMS Content Managemenet

Content Management

Make Quick, Easy Content Updates

Manage all of your mobile and in-room content from one place. Make food and beverage menu changes, manage store inventory, and make compendium updates in real time—avoiding expensive printing costs.

Business Intelligence

Leverage Actionable Data

Make informed decisions to improve your property, based on accurate data. Go above and beyond to provide guests with a thoughtful concierge experience based on feedback and previous interactions.

INTELITY Back Office GEMS Business Intelligence Analytics

Guest Marketing

Engage Guests at the Right Time

Use multiple channels to reach your target audience when they’re most engaged. Advertise available amenities to your guests via mobile app and tablet while upselling with personalized offers.

INTELITY Back Office GEMS Digital Menu Management
INTELITY Back Office GEMS In-Room Dining

In-Room Dining

Digital Menus & Ordering

Enable convenient, fully contactless dining experiences for guests by replacing hard-to-sanitize printed menus and in-person deliveries with simple digital ordering and touchless delivery.

INTELITY Back Office GEMS Guest Feedback

Guest Feedback

Track Guest Satisfaction

Receive feedback instantaneously and watch for potential escalations of guest dissatisfaction for service recovery opportunities.

Device Management

Mobile Device Management

Keep the connected devices throughout your property up to date and running smoothly without disrupting your guests’ stay.

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See the Back-Office Features in Action

Find out how the most comprehensive guest engagement and staff management platform can help you implement a contactless, mobile-first guest experience.

Mobile & In-Room Dining

Download the One-Sheet

Fill out this short form to access additional information about how we approach digital dining.

Mobile Check-In

Download the One-Sheet

For additional information about our Mobile Check-In solution, download the PDF one-sheet after filling out this short form.