GEMS (Guest Experience Management System) by INTELITY
Our Guest Experience Management System, GEMS®, is everything your team needs to elevate guest experience and streamline their day-to-day operations.

Key Products & Features

Service Request Management

Delight Your Guests

Your team can focus on guest satisfaction fielding service and maintenance requests, while keeping up with preventative maintenance and work orders, all from one ticketing hub.
INTELITY GEMS CMS Menu dragged item

Content Management System

Quick & Easy Content Updates

GEMS allows your team to manage the content of your mobile app and smart-room tablets all from one place. Make real-time updates to your digital compendiums, food and beverage menus, and digital storefront items — while avoiding printing and distribution costs.

INTELITY GEMS Dining Highlight

In-Room Dining

Digital Menus & Ordering

Automate and track digital dining requests from order to delivery reducing human error and streamlining the dining experience for your guest and your team.

Guest Marketing

Tools for Digital Engagement

GEMS provides your team an efficient way to manage digital marketing campaigns from a single dashboard.
GEMS Guests tab in a browser window
GEMS Dashboard in a browser window

Business Intelligence​

Actionable Data

View guest usage data and feedback to make more informed business decisions with GEMS BI tools.

Gain insight into who’s staying at your property and what they’re interested in with Guest360™ — a 360-degree view of your guests and their digital activities.

Guest Feedback

Avoid Service Recovery

Track guest feedback for dissatisfaction and identify common issues so your team can prevent escalations before they happen.

Device Management

Mobile Device Management

Keep the connected devices throughout your property up-to-date and running smoothly without disrupting your guests’ stay.

Looking for More Efficiency in Your Team’s Daily Operations?

Integrations

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Mobile Key

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For additional information about our Mobile Key solution, download the PDF one-sheet after filling out this short form.

Mobile & In-Room Dining

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Guest Marketing

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In-Room Tablets

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Integrations

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Smart Mirrors

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Casting

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For additional information about our Casting solution, download the PDF one-sheet after filling out this short form.

Live! Casino & Hotel Success Story

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For additional information about Live! Casino & Hotel and how they saw success leveraging Guest Marketing, download the PDF one-sheet after filling out this short form.

Mobile Check-In

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For additional information about our Mobile Check-In solution, download the PDF one-sheet after filling out this short form.

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