Improve Operational Efficiency

Ease administrative stress and reduce mistakes with GEMS, our Guest Experience Management System. Leverage insightful data and a suite of dedicated tools to automate and streamline daily operations, manage incremental revenue streams, and aid in elevating the guest experience.

Key Products & Features

Ticketing

Organize Your Day-to-Day

Resolve customer complaints quickly, schedule preventative maintenance, and streamline operations from a single dashboard.

INTELITY GEMS back-office software ticketing
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Content Management

Make Quick, Easy Content Updates

Manage all of your mobile and in-room content from one place. Make food and beverage menu changes, manage store inventory, and make compendium updates in real time—avoiding expensive printing costs.

INTELITY Back Office GEMS In-Room Dining

In-Room Dining

Digital Menus & Ordering

Enable convenient, fully contactless dining experiences for guests by replacing hard-to-sanitize printed menus and in-person deliveries with simple digital ordering and touchless delivery.

Guest Marketing

Engage Guests at the Right Time

Use multiple channels to reach your target audience when they’re most engaged. Advertise available amenities to your guests via mobile app and tablet while upselling with personalized offers.

INTELITY Back Office GEMS Guest Feedback

Guest Feedback

Track Guest Satisfaction

Receive feedback instantaneously and watch for potential escalations of guest dissatisfaction for service recovery opportunities.

Device Management

Mobile Device Management

Keep the connected devices throughout your property up to date and running smoothly without disrupting your guests’ stay.

Partnerships & Integrations

Seamless System Integration

GEMS integrates with all major PMS, POS, spa booking, and ticketing solutions to simplify complexity and provide a fully-connected tech stack.

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See the Back-Office Features in Action

Find out how the most comprehensive guest engagement and staff management platform can help you implement a contactless, mobile-first guest experience.

Integrations

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Fill out this short form to access the our Roadmap to Tech Success: 10 Questions to Ask Vendors Before Your Next Purchase.

[Product Name]

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Mobile Key

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For additional information about our Mobile Key solution, download the PDF one-sheet after filling out this short form.

Mobile & In-Room Dining

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Guest Marketing

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Fill out this short form to access additional information about using our platform to market to your guests.

In-Room Tablets

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Integrations

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Fill out this short form to access additional information and a list of our more popular integrations.

Smart Mirrors

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Fill out this short form for more information about our Smart Mirrors solution.

Casting

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For additional information about our Casting solution, download the PDF one-sheet after filling out this short form.

Live! Casino & Hotel Success Story

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For additional information about Live! Casino & Hotel and how they saw success leveraging Guest Marketing, download the PDF one-sheet after filling out this short form.

Do Not Sell My Personal Information

In accordance with the California Consumer Privacy Act (CCPA) you have the right to opt out of the sale of your Data to third parties. Submit your request below to opt out of the sale of your Data.

INTELITY will review your request and respond within 5 business days.

Data Questions for CA Residents

Want to know more about your Data? Send us an email using this form and we’ll get back to you as quickly as we can.

Mobile Check-In

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For additional information about our Mobile Check-In solution, download the PDF one-sheet after filling out this short form.