GEMS (Guest Experience Management System) by INTELITY

GEMS® is our Guest Experience Management System and the central hub of our hospitality platform. GEMS offers everything your needs to simplify their day-to-day operations and create an elevated experience for your guests.

Key Products & Features

Service Request Management

Delight Your Guests

With ticketing dashboards for managing guest service requests and work orders, your team can provide guests with high-level guest service while keeping up with the preventative maintenance your property requires.

INTELITY GEMS back-office software ticketing
INTELITY GEMS CMS Menu dragged item

Content Management System

Quick & Easy Content Updates

With our content management system, your team can keep the content of your mobile app and tablet from a single source. Make real-time updates to your food and beverage menus, retail items, and digital compendium, and avoid expensive printing costs.

INTELITY GEMS Dining Highlight

In-Room Dining

Digital Menus & Ordering

Enable convenient, fully contactless dining experiences for guests by replacing hard-to-sanitize printed menus and in-person deliveries with simple digital ordering and touchless delivery.

Guest Marketing

Engage Guests at the Right Time

Use multiple channels to reach your target audience when they’re most engaged. Advertise available amenities to your guests via mobile app and tablet while upselling with personalized offers.

INTELITY GEMS Guest Marketing
INTELITY GEMS Business Intelligence Service Report Examples
INTELITY GEMS Business Intelligence Service Report Examples

Business Intelligence​

Leverage Actionable Data​

Make informed business decisions with a 360-degree view of your guests and their activities. Go above and beyond to provide guests with a thoughtful concierge experience based on feedback and previous interactions.

INTELITY GEMS Request Breakdown Chart
INTELITY GEMS Request Breakdown Chart
INTELITY GEMS Guest Feedback

Guest Feedback

Track Guest Satisfaction

Receive feedback instantaneously and watch for potential escalations of guest dissatisfaction for service recovery opportunities.

Device Management

Mobile Device Management

Keep the connected devices throughout your property up to date and running smoothly without disrupting your guests’ stay.

See the Back-Office Features in Action

Find out how the most comprehensive guest engagement and staff management platform can help you implement a contactless, mobile-first guest experience.

Integrations

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Mobile Key

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For additional information about our Mobile Key solution, download the PDF one-sheet after filling out this short form.

Mobile & In-Room Dining

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Guest Marketing

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In-Room Tablets

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Integrations

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Smart Mirrors

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Casting

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For additional information about our Casting solution, download the PDF one-sheet after filling out this short form.

Live! Casino & Hotel Success Story

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For additional information about Live! Casino & Hotel and how they saw success leveraging Guest Marketing, download the PDF one-sheet after filling out this short form.

Do Not Sell My Personal Information

In accordance with the California Consumer Privacy Act (CCPA) you have the right to opt out of the sale of your Data to third parties. Submit your request below to opt out of the sale of your Data.

INTELITY will review your request and respond within 5 business days.

Data Questions for CA Residents

Want to know more about your Data? Send us an email using this form and we’ll get back to you as quickly as we can.

Mobile Check-In

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For additional information about our Mobile Check-In solution, download the PDF one-sheet after filling out this short form.