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From the latest Inside the Industry, redefining luxury with the inclusion of technology.
As a hotelier, you know there are many ways to define luxury. From a property’s physical space to its service culture standard, there’s no question that luxury lives in the details.
For Vaughn, defining luxury in the lens of hospitality means creating a seamless and effortless experience for guests. Like a sixth sense, your team must be proactive in anticipating what a guest wants and needs before they request it.
Out of all the valuable tips and words of wisdom Vaughn generously provided to fellow hoteliers during the INTELITY’s Inside the Industry video series discussion, three were significantly noteworthy tips.