The well-established property opens its new 12-story luxury tower and expanded gaming space today
INTELITY™, the provider of the travel industry’s broadest enterprise guest engagement and staff management platform, announced today its complete hospitality platform is now incorporated into the $260 million expansion of San Diego’s Sycuan Casino Resort, which opens March 27, 2019.
“We are thrilled to be partnering with INTELITY to enhance the guest experience at Sycuan,” said John Dinius, General Manager at Sycuan Casino Resort. “INTELITY’s technology easily integrates with our other tech partners and offers the broadest range of features on the market that will appeal to our longtime guests as well as the more tech-savvy generation of customers we also anticipate.”
Through the INTELITY platform, guests at the new hotel will have access to the Sycuan mobile app, which provides mobile check-in/out, mobile key, and the ability to request amenities, book reservations, view current promotions, message with staff, schedule wake-up calls, control the in-room smart TV, access their own entertainment apps such as Netflix, Pandora, and more. These amenities and services will also be available on customized in-room tablets located in each guest room.
The luxury casino resort, located east of Downtown San Diego, is in the final stages of the significant expansion, which includes the addition of a 12-story luxury hotel tower, a variety of new restaurants from fast-casual to fine dining, meetings and event space, a full-service spa, state-of-the-art fitness center and a pool and gardens area with a lazy river and swim-up bar. Additionally, Sycuan will have 60,000 square feet of gaming space for a total of 2,800 slots machines and 54 table games.
“We’re pleased to have been selected by the team at Sycuan as it transitions to a true destination casino resort. Casinos have recognized the need for technology that connects hotel guests with property staff and the casino floor,” said Robert Stevenson, INTELITY CEO. “We look forward to working with the Sycuan team in maximizing their use of the INTELITY platform to provide a superior and seamless guest experience.
Staff will use INTELITY’s back-office platform, INTELITY Staff, to fulfill guest requests, process work orders, and monitor all staff and guest activity. In addition to improving efficiency in on-property operations, the INTELITY platform also provides rich data analytics that can be utilized to create relevant and targeted offers and promotions for guests.
Sycuan Casino Resort and Singing Hills Golf Resort at Sycuan will be attending the National Indian Gaming Association Tradeshow & Convention (NIGA) in Booth #1202. Experience the INTELITY platform firsthand as a guest by booking your next meeting, tradeshow, corporate retreat, wedding or social event.
INTELITY will be attending the National Indian Gaming Association Tradeshow & Convention (NIGA) in Booth #2509. To schedule a time to meet with INTELITY at NIGA, email demos@intelity.com.
