An Update from INTELITY CEO Robert Stevenson

Over the last 18 months, we’ve seen the hospitality industry rise up to meet each new challenge brought on by the COVID-19 pandemic. In my last COVID Update, we were hopeful about a vaccine being on the horizon, and today, I am very relieved to be writing this at a time when vaccines from multiple pharmaceutical companies are being distributed globally and many countries have made strong headway with their distribution and immunization programs. As summer begins, travelers and hoteliers are getting ready for a much-anticipated (and much-needed) vacation season.

We were already heading that way, but in 2020, mobile became a must. Hoteliers, from the smallest owner-operated properties to some of the largest brands, embraced mobile technologies like contactless check-in, mobile key, and mobile food and beverage delivery like never before. To service the demand, INTELITY’s Implementations, Customer Success, and Technical Support teams remained fully operational and available to support our customers as they moved into this contactless landscape. When our customers pivoted to getting their properties up to COVID-safe standards, we were here to help with the tech side of those endeavors.

Today, with nearly 100% of our customers’ properties open, hoteliers are now shifting their focus to making sure they are ready for the already rising influx of guests, most of whom haven’t traveled in over a year. I expect this eagerness to travel to continue well into the summer travel season. It’s really an unprecedented time and we at INTELITY have boosted our services to assist with the increased support needs during this exciting window. As you are ramping back up, so are we.

Just to put a finer point on the data, earlier this week, PwC projected an accelerated recovery timeline for hotels due to the swift rollout of the COVID-19 vaccine. Other statistical analysis leaders like STR and Deloitte have also adjusted their timelines. And as occupancy rates climb their way back to pre-pandemic levels, those guests who spent the last year doing everything from their phone will expect mobile options. They will want access from the palm of their hand; this includes everything from check-in, to room-key and dining requests, to post-stay updates. The more intuitive and accessible things are for your guests before, during, and after their stay, the more they can focus on what really matters: enjoying themselves at your property.

As this pandemic chapter comes to a close, we at INTELITY are hopeful. The future is bright and full of exciting tech developments. As such, I anticipate this will be my last COVID-19 update. I’m so grateful to be a part of this industry; the ways in which we’ve come together through this last year have been deeply encouraging. So thank you, truly. And as always, be well, be safe, and look out for each other.

Robert Stevenson, INTELITY CEO

Integrations

Download the Checklist

Fill out this short form to access the our Roadmap to Tech Success: 10 Questions to Ask Vendors Before Your Next Purchase.

[Product Name]

Download the One-Sheet

Fill out the following form to access additional information about …

Mobile Key

Download the One-Sheet

For additional information about our Mobile Key solution, download the PDF one-sheet after filling out this short form.

Mobile & In-Room Dining

Download the One-Sheet

Fill out this short form to access additional information about how we approach digital dining.

Guest Marketing

Download the One-Sheet

Fill out this short form to access additional information about using our platform to market to your guests.

In-Room Tablets

Download the One-Sheet

Fill out this short form to access additional information about our In-Room Tablets.

Integrations

Download the One-Sheet

Fill out this short form to access additional information and a list of our more popular integrations.

Smart Mirrors

Download the One-Sheet

Fill out this short form for more information about our Smart Mirrors solution.

Casting

Download the One-Sheet

For additional information about our Casting solution, download the PDF one-sheet after filling out this short form.

Live! Casino & Hotel Success Story

Download the One-Sheet

For additional information about Live! Casino & Hotel and how they saw success leveraging Guest Marketing, download the PDF one-sheet after filling out this short form.

Do Not Sell My Personal Information

In accordance with the California Consumer Privacy Act (CCPA) you have the right to opt out of the sale of your Data to third parties. Submit your request below to opt out of the sale of your Data.

INTELITY will review your request and respond within 5 business days.

Data Questions for CA Residents

Want to know more about your Data? Send us an email using this form and we’ll get back to you as quickly as we can.

Mobile Check-In

Download the One-Sheet

For additional information about our Mobile Check-In solution, download the PDF one-sheet after filling out this short form.