The latest innovation and trends in contactless guest experience and the products that are revolutionizing the service industry.
In the age of personalization, loyalty programs are evolving to elevate guest experience and increase incremental revenue. Many, if not most, hotels, resorts, and casinos utilize some form of loyalty program, but how effective are the loyalty programs in place? A stagnant loyalty program does little to motivate return stays or advance revenue streams. A […]
Curate your hotel content to improve guest satisfaction and deliver a memorable guest experience When the hospitality industry made the big shift to contactless solutions during the pandemic, a wave of properties invested in features like mobile check-in and mobile key. But those features only scratch the surface on how a comprehensive hotel app that […]
A brief breakdown on how a guest experience platform can meet today’s guests’ unique needs. In the past couple of years, consumer behavior and preferences have shifted as they became accustomed to engaging in personalized and digital experiences in their daily lives such as using fitness apps, ride shares, and food delivery. Hotels need to […]
Discover five guest marketing strategies to boost revenue According to a recent survey by Hotelogix, 83% of guests prefer to receive hotel service promotions on their mobile devices. As more travelers become accustomed to using their mobile devices to manage their daily lives, a hotel app creates endless opportunities to reach guests when they are […]
Read how hoteliers can optimize their property and use tech to attract business travelers It’s no secret that the pandemic caused huge losses in revenue due in large part to less business travel and canceled events. To offset the lack of business trips and conferences, hotels have rolled out creative ways for business travelers to […]
Nurturing employee retention by off-loading their workload through automation can help prevent burnout. In the last couple of years, the hospitality industry was hit with many challenges from Covid-related lockdowns to most recently, a labor shortage. Now that travel is gearing up for a brighter year ahead, finding and retaining employees is more crucial than […]
