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Hoteliers know there’s value in collecting guest data, and hotel technology and use of mobile have made it more efficient for the hospitality industry to gather it. But with the benefits are also risks and challenges. Chris Oberli, VP of e-commerce and interactive at Mandarin Oriental Hotel Group, said, “We would like to get as […]

Connected living is quickly becoming a reality. Nearly every aspect of our lives involves devices of some sort. The number of new connected devices is expected to surge by 30 percent from last year to 6.4 billion as part of the rising Internet of Things trend, per Gartner. The expansion of the hotel technology trend […]

Adoption of hotel technology is the talk of the industry. About 54 percent of hoteliers plan to increase hotel technology budgets this year, and 19 percent plan to invest at least 9 percent or more of revenue on hotel IT needs. However, many in the industry express concern or frustration with the demands of expanded […]

Hotel brand apps and other forms of technology are serving to connect guests with the industry. The entire industry is buzzing about hotel technology and how to make the most of it. Figuring out how to use hospitality technology trends to help achieve goals, such as increase hotel revenue and guest satisfaction, can be challenging. […]

Hotel apps stand to benefit from more strategic mobile advertising. Good news for mobile hotel apps. Total app downloads from both Google’s Play Store and the iOS App Store increased 8.2 percent in Q1 of 2015 over the previous year, with more than 17 billion downloads total. Mobile users are also spending more time using […]

Green Hospitality and moving toward increased sustainability practices have become a large industry focus. This is in part because it’s an issue that matters to more consumers (more than half of travelers say the social and environmental impact of a hotel is a consideration when booking). The benefits of going green as a hospitality business […]