The latest innovation and trends in contactless guest experience and the products that are revolutionizing the service industry.
MCD Partners is a digital customer experience agency that released results of a 1,000-consumer survey within three traveler segments—business, leisure, and family. The report indicated that, in return for improved mobile features and overall digital experience, the hospitality industry might gain increased customer loyalty. To continue our 2016 Look Ahead interview series, John Caruso, creative […]
To kick off our 2016 Look Ahead interview series, we spoke with Norm Rose, an analyst and consultant focused on emerging technologies and how they impact business practices in the travel industry. Norm leads Travel Tech Consulting, Inc., a firm that partners with Phocuswright to provide technology consulting to travel companies. He’s also been an […]
To kick off our 2016 Look Ahead interview series, we spoke with Norm Rose, an analyst and consultant focused on emerging technologies and how they impact business practices in the travel industry. Norm leads Travel Tech Consulting, Inc., a firm that partners with Phocuswright to provide technology consulting to travel companies. He’s also been an […]
In this day and age, many businesses are embracing mobile as the Force that provides them with new capabilities to drive success. While these don’t necessarily include masterfully wielding a lightsaber, there are a number of benefits that should encourage you to embrace training and go from a Padawan to a digital Master. For those […]
EXECUTIVE INSIGHT This post provides insight directly from a member of our executive committee, CEO & President David Adelson. I wanted to offer a few tips on using technology this holiday season to capitalize on opportunities for revenue intake. To start off, revenue management is defined most simply as selling the right thing to the […]
On average, the Food & Beverage department is the second leading contributor to total revenue in any full-service hotel, although a number of limited-service hotels are expanding F&B offerings and seeing revenue intake as well. Mobile technology is being applied for various purposes in the hospitality industry, and many hotels are beginning to incorporate it […]
