What Hoteliers Need to Know About Mobile Payments

Find out why they’re important, what they mean for hospitality, and how they can generate extra revenue for your property without adding work for staff.

As we near the one-year anniversary of the first lockdowns to combat COVID-19, it couldn’t be clearer that the world will never be the same. But for the first time in a while, there’s a lot to look forward to: more than 326 million vaccine doses have been administered across 121 countries, the post-holiday surge in cases is over, and according to a brand-new study from American Express, nearly 80% of people are looking to travel in 2021 to relieve the stresses of 2020. Cue the cheers.

Hoteliers are preparing to transition into the “new normal”—or something close to it—within the next six months. And as the post-COVID world begins to take shape, we’re finally getting a better sense of what will stick with us, and what won’t.

One trend has held steady throughout: everyone’s on their phone all the time, and that’s not changing anytime soon. Over the last year, we’ve talked constantly about the importance of mobile check-in and mobile key, both in the context of the pandemic world and the future that lies beyond it. Yet as important as that technology is, there’s one that’s been even more in demand. Contactless payments.

In April 2020, Mastercard released a stunning study based on online interviews of over 17,000 global consumers. They found 88% of consumers had adopted contactless payment technology—and 74% planned to continue using it post-pandemic. At the same time, mobile purchases went up in nearly every sector, and made up 73% of all ecommerce sales last year. And it’s not just the pandemic. People have also never been more worried about fraud and information security, and mobile payments are simply safer to use than cash or credit cards.

All of this to say…mobile purchases and contactless payments are here, and here to stay. They represent a new way of life that’s impacting every industry. So, what does that mean for hoteliers? If you’re not prepared to process mobile purchases and contactless payments, you’re missing out on huge revenue potential—something most properties and brands simply can’t afford to do in this rebuilding phase.

That being said, hotels are in a uniquely strong position to embrace mobile payment technology. First, restaurants and retail have already mastered mobile payments and offer a roadmap to success that hoteliers can follow. But most importantly, all mobile payments and orders should also be processed through the systems you already know and trust—meaning you shouldn’t need to retrain staff or reconcile financials from multiple systems.

That’s because what hoteliers need to harness the revenue-generating potential of mobile isn’t really a new payment technology. It’s a few new credit card terminals and guest technology. Guests are asking for a way to check in and out, order food, and make purchases during their stay from their phone—usually through a mobile app. And on that front, it’s the app provider’s responsibility to work with your PMS and POS vendors to ensure they can facilitate mobile payments, not yours.

What you need to know about mobile payments can be boiled down to this: they should add convenience for tech-savvy guests and extra revenue for your property, not more complication for you. If anyone tries to tell you differently, that’s a red flag.

Want to find out more about how to leverage the power of mobile technology to increase your property’s revenue? Request a demo of the INTELITY platform today.

Request a Demo

Integrations

Download the Checklist

Fill out this short form to access the our Roadmap to Tech Success: 10 Questions to Ask Vendors Before Your Next Purchase.

[Product Name]

Download the One-Sheet

Fill out the following form to access additional information about …

Mobile Key

Download the One-Sheet

For additional information about our Mobile Key solution, download the PDF one-sheet after filling out this short form.

Mobile & In-Room Dining

Download the One-Sheet

Fill out this short form to access additional information about how we approach digital dining.

Guest Marketing

Download the One-Sheet

Fill out this short form to access additional information about using our platform to market to your guests.

In-Room Tablets

Download the One-Sheet

Fill out this short form to access additional information about our In-Room Tablets.

Integrations

Download the One-Sheet

Fill out this short form to access additional information and a list of our more popular integrations.

Smart Mirrors

Download the One-Sheet

Fill out this short form for more information about our Smart Mirrors solution.

Casting

Download the One-Sheet

For additional information about our Casting solution, download the PDF one-sheet after filling out this short form.

Live! Casino & Hotel Success Story

Download the One-Sheet

For additional information about Live! Casino & Hotel and how they saw success leveraging Guest Marketing, download the PDF one-sheet after filling out this short form.

Do Not Sell My Personal Information

In accordance with the California Consumer Privacy Act (CCPA) you have the right to opt out of the sale of your Data to third parties. Submit your request below to opt out of the sale of your Data.

INTELITY will review your request and respond within 5 business days.

Data Questions for CA Residents

Want to know more about your Data? Send us an email using this form and we’ll get back to you as quickly as we can.

Mobile Check-In

Download the One-Sheet

For additional information about our Mobile Check-In solution, download the PDF one-sheet after filling out this short form.