Data is now a non-negotiable asset for hotel leadership. With rising guest expectations and tighter profit margins, operators need real-time visibility into performance metrics rather than relying on static spreadsheets or guesswork.
INTELITY’s Nexus AI and GEMS 2.0 deliver the data-driven control required to operate efficiently, personalize service, and grow revenue. Leading hotels are already seeing measurable results that directly impact their bottom line.
What Measurable Results Does the INTELITY Platform Deliver?
INTELITY’s platform produces proven results across key performance areas:
- 34% increase in in-room dining check size
- 46 staff hours saved each month
- $52K average annual savings by eliminating printed in-room materials
- 93% mobile app engagement
- 20–35% boost in F&B revenue from upsell automation
- 70% mobile key adoption rate
Source: INTELITY Hospitality Platform
These are not hypothetical numbers. They represent real-world results from properties actively using the INTELITY platform.
How Are Hotels Achieving These Results?
Case Example: Halekulani Resort, Hawaii
Halekulani’s move from printed compendiums to a digital platform aligned with sustainability goals and Forbes service standards. The results included:
- 57% guest engagement
- 30,613 total digital interactions
- 2,551 monthly dining engagements
Case Example: The Hazelton Hotel, Toronto
A boutique-focused implementation that still delivered significant engagement:
- 20% platform adoption
- 141 active monthly users
- 1.3 dining interactions per guest
What Can You See with Nexus AI?
Nexus AI gives hotel leaders a centralized, real-time view of operational performance across all departments. With its AI-powered dashboards, general managers can:
- Identify service bottlenecks before they escalate
- Adjust staffing dynamically based on guest traffic patterns
- Monitor guest sentiment and resolution times live
- Prioritize high-impact service recovery actions
Nexus replaces static reports with dynamic, actionable insights—making decision-making faster, more accurate, and better aligned with guest needs.
How Does GEMS 2.0 Streamline Guest Service and Content Management?
How Does GEMS 2.0 Streamline Guest Service and Content Management?
GEMS 2.0 is the operational engine for service automation and instant content updates. It enables hotel teams to:
- Route guest service requests automatically to the right department
- Update digital compendiums and promotional offers instantly
- Automate workflows to reduce manual errors and response times
- Analyze service demand and adjust operational resources accordingly
“While the world talks about AI, many hotels are investing millions into disconnected technologies that create digital walls between them and their guests,” said Steve Proctor, CEO of INTELITY. “GEMS 2.0 reimagines the hotel technology stack – every digital touchpoint serves as both a service and a sensor, creating an intelligent ecosystem that enhances rather than replaces human connections. Our new platform ensures all guest experience touchpoints can be deployed and updated with unprecedented speed and security, while maintaining the elegant experience guests expect from luxury properties.”
What 3 Key Metrics Should Hotel GMs Monitor Daily?
- Guest Satisfaction Score (GSS) – Tracks real-time guest sentiment during their stay, not just after checkout.
- Average Service Response Time – Measures how quickly teams resolve guest requests.
- Upsell Conversion Rate – Identifies which offers generate the highest incremental revenue.
These KPIs are instantly available through INTELITY’s dashboards—no manual reporting required.
Why Hotel Executives Are Choosing INTELITY
Hotel leaders no longer have time for fragmented tools and delayed reporting. INTELITY provides a single platform that empowers executives to make real-time, data-backed decisions that improve operations, elevate guest satisfaction, and drive measurable revenue growth.
Book a Data Insights Demo and see the platform in action.
If you can see it, you can solve it. That is what smarter hotel leadership looks like.