Simplifying the room service process is just one of many ways hotel in-room technology can positively impact the guest experience.
Hospitality can have several definitions, but the main theme is always anticipating and catering to a guest’s needs and desires. As technology has become a central fixture in guests’ personal lives, their needs have changed. Hotels that adapt their guest experience to technology the fastest will be better positioned to reap the benefits and see serious ROI in the process.
Here are four ways that hotel in-room technology can change the guest experience — for good.
Think Postmates, For Hotels
A decade ago, no one would have believed they could order their favorite meal from their favorite restaurant and have it delivered to their door in under an hour. Postmates, GrubHub, and DoorDash have changed the dining landscape, especially post-pandemic. As consumers become more accustomed to technology integrating into their everyday lives, they expect hotel room tech to be at the same level. In-room, smart-room tablets help meet this consumer demand. Hungry guests who’ve had a long day and don’t feel like venturing down to the hotel restaurant can order room service directly from their in-room tablet, and, in many instances, track the order similar to how they would a Postmates order.
Does a guest need additional towels? Did they forget their toothpaste? Need more Keurig pods? Guests’ desires outside of in-room dining are just a tap of a tablet away.
Make Yourself at Home
By deploying the latest hotel in-room technology, a property can help guests feel at home even when they are thousands of miles away. By placing a smart hotel technology like an in-room tablet bedside, guests can browse through hotel information, book spa appointments, and adjust the temperature and lighting controls of their room, just as they’re accustomed to doing at home.
Another benefit? Removing language barriers. This may be one of the biggest wins when it comes to guest comfort. No matter where a guest is in the world, a smart-room tablet will give them the ability to automatically change languages in seconds, instantly enabling them to comprehend the menu of service offerings and communicate with the hotel.
Go Green with Technology
Hotels can easily feature their latest events, marketing materials, and announcements on in-room tablets — reducing printing costs and saving trees in the process. According to Skift Research, a whopping 83% of global travelers think sustainable travel is vital. And with many guests thinking about sustainability when booking a hotel, smart hotel technology such as in-room tablets can help properties take a large step in the right direction.
Improved Operations Improve Experience
By combining a staff-facing platform and a guest-facing platform, hoteliers will help their teams become more efficient. When hotels begin to feed in an integrated back-end solution that blends in with the guest-facing solution, those efficiencies clearly result in positive ROI. And in positive guest satisfaction. Human error is reduced, and, through smart hotel technology like in-room tablets, hoteliers can streamline guest requests by automatically routing the request to the correct department.
It’s important to rebuild your operational practices and business models around your guests’ real needs and desires. Guest expectations towards technology — and technology in hotels — has changed over the last decade. Have you?
Looking to improve the guest experience using hotel in-room technology? Request a demo today.
